Damaris Gonzalez Email and Phone Number

Addresses and resolve incidents and requests; as password resets using activedirectory and applications as Star, Epic, HPF, Omnicell, RMS and Kronos. Log all incidents and requests using the Heat ticketing system via email or phone. Troubleshoot varies issues with printers, workstations, port security configurations. Troubleshoot and installed varies applications, RemoteScan, Adobe Reader, Star,and other hospital applications. Escalate unresolved calls to Technical Support Associates, Telecommunications,Epic and other departments. Analyzes and resolves incidents and requests regarding use of application softwareor hardware, Follow up with other support staff (service resources) involved inresolution to ensure incidents are resolved. Managed Active Directory, reset or unlocked user’s password, managed groups,users and computers. Follow up with users on unresolved tickets via email or phone. Manage Doctors and Directors Mobile Iron accounts, they access their hospitalemail.

• Ported employees phone service from At&t to T-mobile Carrier• Used Netcom Database to update user information• Used Tangoes Application to update users active line or terminate• Used BMC Remedy Ticketing to resolved SRM tickets and closed them.• Made incoming calls, used sametime and emailed users to follow up on any unresolved tickets.

• To govern over the application of the rules and regulations for the students.• Assisted the Senior Lab Technician in the issues related to software installation• Supervised the student's behavior in the computer lab.• Troubleshooted and resolving various issues with the computers and printers.• Worked closely with students, faculty members and staff members.• Rapidly learned and mastered varied computer programs; completed Microsoft Office 2010.• Reported daily to the senior about the status of• the computer lab

Receive incoming calls and help customers with inquiriesEmail Coworkers, overseas, concerning inquiry if not resolves via lotus notes or ClienteleHandle Custom inquiry using import 2000, looking at form 4361, custom rsld, pc#, cargo manifestedCreating export bookings, port/port, intermodal.faxing, scanning documents to customers as needed, Arrival notices, copy of blessMake out coming calls to customers to follow up on any inquiresMake out coming calls to carriers or rail station to follow up on containers.Data Entry into Clientele consisting of the customer inquiry, give ticket number if necessaryCalling other departments to confirm cargo, moves, and freight payments. Port Coordinators, intermodal department, freight cashier.Request arrival notices, IT#, invoicesDemurrage rates, inland rates.