Damaris Hoeman Email & Phone Number

Westford, Massachusetts, United States

Westford , Ma

Burlington, Mass

Served as a primary operational resource to internal stakeholders and business partners on the enterprise Return Materials Authorization (RMA) process. Managed and maintained the master data infrastructure for the Sales department and upstream dependent departments.Measured and audited data quality through metrics management and maintain data integrityUpdated and maintained process documentation in alignment with the policies and guidelines.Created and maintained business rule standards and communicated and promoted the standards to the impacted business areas.Provided subject matter expertise on acceptable return reasons, including evaluation of exceptions or new scenarios.

▪ Identified qualified opportunities to the appropriate channels for further developmentand swift closure that increased account base.▪ Improved technical activities such as order processing, quoting, pricing, backlog andhub inventory management leading inside sales to use their time more efficiently andeliminating redundancies.▪ Assisted in the smooth and systematic transition of Numonyx and Micron two separateordering processes and customer service activities during companies’ merger.

▪ Streamlined all of the sales processes and introduced process improvements thatprovided enhanced productivity.▪ Provided impeccable customer service swiftly resolving any customer query or issue,and management of all aspects of planning, analysis, reporting, and revenue recognition using sound business acumen.

Ba, English

Deug, English

DEUG English