Community Manager And P2P Product Manager (Assistant)
CurrentCommunity Management:Led and managed over 40 online events, educating participants on Binance products, resulting in increased community engagement and operational growth.Expanded community outreach through strategic referrals, engagement initiatives, and relationship building, leading to a broader, more active user base.Played a key role in fostering community loyalty by actively addressing user concerns and improving communication between the platform and the community.Collaborated with cross-functional teams to develop content, strategies, and campaigns tailored to user needs, increasing community retention and satisfaction.Assisted in mentoring and training new team members, accelerating their integration and boosting team productivity.P2P Management:Managed P2P operations, consistently resolving high volumes of customer inquiries with a 90% resolution success rate, reducing escalations and enhancing overall user experience.Optimized P2P merchant experiences by identifying and implementing improvements, contributing to increased merchant satisfaction and platform retention.Streamlined P2P trading processes, improving efficiency and reducing friction in user transactions, leading to higher volumes of successful trades.Actively gathered and analyzed user feedback to make data-driven decisions, improving the P2P platform and addressing pain points.Strengthened relationships with key merchants and users, ensuring smooth platform operations and building trust within the P2P community.
