Maxwel Prado Neri Email & Phone Number

Barcelona, CT, ES

Dublin, County Dublin, Ireland

• Support reporting and monitoring of metrics and Key Risk Indicators (KRI) at the productline and divisional levels
• Based on assigned queues, review accounts and determine the legitimacy of theaccount and account holder, the associated risk, and make sure all appropriaterestriction and/or dismissal decisions are made on each account.
• Continually monitor cases and reports to identify trends and notify management ofinformation gleaned from that activity
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• Monitor account activity and find abnormal activities to stop any suspicious transactionsin the account
• Contact account holders to verify activity and mitigate loss Show less

Dublin, County Dublin, Ireland

• Value Date Payment input & verification of SWIFT MT202, MT103, MT564 messages via internal systems
• Day-to-day processing on the Principal Paying Agency payments team
• Ensuring all currency cut-offs and daily deadlines are met.
• PPA funding entry/verification
• Verification of Registered/External Depositary payments
• Verification of Daily Tracking Sheets itemizing all currency payments for all products

Dublin, County Dublin, Ireland

• Working knowledge of collections, credit, financial fraud investigations, and money management
• Identifying correct Risk treatment based on market and risk level
• Due Diligent Screening of the economic, legal, fiscal and financial circumstances of a business or individual
• KYC verify the identity, suitability, and risks involved with maintaining a business relationship
• Anti Bribery/Anti-corruption, Not tolerating illegal or unethical behaviour by clients, suppliers or by… Show more
• Anti Bribery/Anti-corruption, Not tolerating illegal or unethical behaviour by clients, suppliers or by public officials following the Code of conduct and managing conflicts of interest

Dublin, County Dublin, Ireland

• Provide backend sales support to LinkedIn sales representatives via email, internal messaging tools, and within Salesforce
• Educate sales representatives on processes, policies and best practices to improve performance and release sales capacity to core sales activities
• Process complex changes to contracts that involve provisioning, reallocating or removal of LinkedIn products
• Demonstrate expertise in Deal Desk support tasks, including: consolidate/split renewals, baseline… Show more
• Demonstrate expertise in Deal Desk support tasks, including: consolidate/split renewals, baseline adjustments, and the debook/put back process for same year, cross-year, & multi-year deals, and corp bookings
• Prioritize and efficiently utilize Salesforce to review and process Sales Orders

County Dublin, Ireland

• Acting Subject Matter Expert for a big social media Payouts team
• Leading a multi-lingual team of 15 analysts acting as main POC for Payouts/escalations processes and workflows
• Support the Team Leader delivering results and making analysis of the volume and performances.
• Assigning and monitoring agents to the queues working for better TAT results.
• Attending daily meetings with the Work Force Management team explaining how the Payouts team performed daily by KPI’s and to… Show more
• Attending daily meetings with the Work Force Management team explaining how the Payouts team performed daily by KPI’s and to ensure all targets are met within the day

County Dublin, Ireland

• Providing quality customer service by achieving CSAT target, productivity ratings and focusing on resolving cases efficiently
• Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required.
• Detect fraud and risky movements identifying solutions to more complex customer issues.
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• Process/manage payments and line items including charges, refunds, adjustments and payouts.
• Achieved consistent… Show more

Dublin Area, Ireland

Interpreting services including: Public sector – hospitals, police, court, immigration, refugees and social servicesBusiness – conferences, business meetings, telephone and video conference, business negotiationsMedia – interviews, voice overs, location services and various other TV work

São Paulo E Região, Brasil

• Assistance to clients focused on real estate investment in the regions south and west of the city of São Paulo
• Focus on medium to high standard releases of residential and commercial segments.
• Prospecting clients, negotiation and closing sales

São Paulo E Região, Brasil

• Responsible for the company sales report sent to all sales teams, directors and CEO
• Responsible for calculating the sales team commissions (sellers, store managers and regional managers)
• Creation and review of commissioning rates;
• Definition, consolidation and disclosure of the Excellence Indicators of Vivara
• Defining and monitoring the ideal store team;
• Responsible for the check and disclosure of all incentive actions taken by the company

São Paulo E Região, Brasil

• Responsible for organizing the company trips and events
• Management of freelancer’s monitors acting on the admission process, training and dismissal
• Negotiation with suppliers as bus companies, hotels, event organizers, distributor of beverages
• Marketing analysis for creation of new events and trips

São Paulo E Região, Brasil

• Development of sales performance management indicators analysis: sales volume, regional share, mix of financing, credit approval, discount, margin, sales by seller
• Development of presentations and management reports supporting the executive director of sales channel
• Responsible study case analyzing the results of the major competitor in the Northeast market, working directly with the regional board, shopping channel and regional managers. This study helped the company with a… Show.
• Responsible study case analyzing the results of the major competitor in the Northeast market, working directly with the regional board, shopping channel and regional managers. This study helped the company with a.

São Paulo E Região, Brasil

• Responsible for managing vigilant, porters and receptionists acting in the admissions process, benefits update, scale control and dismissal
• Supervise work areas with approximately 450 subordinates, guaranteeing the effectiveness in the coverage of the monitoring stations, ordinances and other work stations

São Paulo E Região, Brasil

• Responsible for the calculation, financial analysis and payments of the financial agreements between Claro and its authorized agents and retail networks
• Responsible for the determination of divergences of payments informed by authorized agents
• Preparation, analysis and control of management reports of the sales support area, including reports to the audit of the SOX (Sarbanes Oxley Act)
• Market trends studies and provisioning targets, partners behaviour, avoidance of devices

São Paulo E Região, Brasil

• Sales of mobile phones and services plans always reaching the top 3 of store sellers
• Assist manager with tasks including ordering stock from the warehouse
• Training new staff members
• Working out weekly rosters and organizing new season window display,
• Resolving staff conflicts, theft prevention and
• Be in charge of store when manager was out

São Paulo E Região, Brasil

• Best seller of pay per view packages for 3 months in a row winning lots of performance awards
• Costumer service of Sky TV acting on chat online service and e-mails response

São Caetano Do Sul, Brazil

• Sales of newspapers and magazines to the employees of General Motors of Brazil getting in touch with them directly in their work stations
• Product delivery and collection fortnightly
• Inventory control