Application Support Manager
Current- Manage 50+ Asyst Customer applications such as: a. Garuda & Citilink Loyalty System b. Garuda & Bukopin TIBCO ESB c. Garuda Website Content Management System- Leads 4 teams of 10 members.- Develop monitoring services for managed applications.- Develop automation of daily task integrated with Google API- Manage technical implementation and migration of upgrades, patches, code releases, and database changes to ensure timely deployment.- Develop and ensure SOP and policy regarding the application support.- Ensure agreed SLA are achieved for each service.