Danielle Roberta Martins Email & Phone Number

Canada

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Winnipeg, Manitoba, Canada

Ottawa, Canada Area

• Communicated with colleagues, international agents, schools, school boards, students and hosts on a regular basis following CHI policies and protocols;
• Conducted host training and orientations as needed;
• Managed student arrival and departure logistics, provided custodianship services and other services as negotiated with each client;
• Collected fees, monitored payments and maintained data integrity in the company database on a regular basis;
• Monitored and managed student-host relationships;

São Paulo, Brazil

• Responsible for inside sales as well as recruiting, coaching, motivating and training employees;
• Ensured client’s complaints were handled in a professional and timely manner with emphasis on complete satisfaction;
• Handled all monetary transactions – responsible for all financial duties and creation of spreadsheets and strategic reports;
• Contributed to team effort by accomplishing monthly sales goals and creation of sales strategies

Avenida Paulista, São Paulo, Brazil

• PrimeTour is a Travel Agency specializing in the luxury travel market and a member of the most powerful group in the luxury travel segment, Virtuoso – Specialist in the Art of Travel.
• Outside Sales, prospecting new partners, further engaging with existing ones and promotion of brand awareness;
• Training and development of all travel counsellors within Brazil;
• Management and coordination of events and technical luxury cruise ship visits;
• Managed key accounts, built strong client relationships and provided customer service;- Other sales and marketing activities such as cold calls and lead generation.==> Main accomplishments:
• Development and implementation of corporate training manual and presentations to expedite and maximize sales effectiveness;

São Paulo, São Paulo, Brazil

Canada

• Handled guest check-ins and check-outs always ensuring the “WOW Experience”;
• Responsible for reservations, sales and cross-selling of products;
• Prepared any reports concerning room occupancy and department expenses as well as print cashiers report and verify balances;
• Embraced ambassadorial role to the surrounding community, with knowledge of leisure activities, restaurants, shopping, tourist sites and special events;==> Spa Responsibilities:
• Responsible for giving tours of the spa facility and scheduling appointments having a complete knowledge of all products and services to educate guests in those areas;
• Maintained exceptional guest service and managed guest satisfaction and quality control;

Winnipeg, Canada Area

​==> Responsibilities:- Provided counseling regarding memberships, customized travel routings and adequate services and products for each customer;- Sales of travel health insurance, traveler’s cheques, driving permits and hotel and car reservations;- Training new staff and following company policies.

Strategic Intervention Coaching - Core 100 Certification

Mental Health First Aid Course For Adults Who Interact With Youth, Health/Health Care Administration/Management

Master'S Degree, Business Administration And Management, General

Leadership

Activities and Societies: Gestão de Pessoas - Liderança para Jovens Talentos

Diploma, Aesthetics

- Graduated with Honors

Bachelor'S Degree, Tourism And Hospitality Management

- Received Scholarship Award from Manitoba Hotel Association Committee - Congratulated for excellent performance during Year 1

The Luxury Market In Brazil - Market Opportunities And Potential

Activities and Societies: Curso Sobre o Mercado de Luxo - Tendências e Oportunidades com Cláudio Diniz

Certificate, Sales Workshop

Activities and Societies: A One Day Highly Intensive and Interactive Sales Programme taught by César Frazão

Certificate, Self-Esteem And Values Clarification

Activities and Societies: A two-day interactive workshop that allows people to achieve a higher self-esteem which is essential for.

Certificate, Italian Studies

One month of immersion language training in Milan

Education record

Interactive Program designed to discover one´s strenghts and undestanding human behavior. Its mission is to enhance the way we live, work.