Oluwadamilola Balogun Email & Phone Number

Washington Dc-Baltimore Area

Proactively mitigated risk by analyzing customer health indicators in various tools including Salesforce and Hubspot, minimizing churn rate by 10%Partner with sales on renewal and expansion deals achieving an average NRR of 115% versus team average of 96%, owned account relationship post onboarding, and project-managed implementationCollaborate with the implementation team to ensure a smooth product launch and with the product team to ensure customers are aware of and educated on new features and releases increasing customer satisfaction score by 20%Increased end-user adoption for key accounts by 40%, by conducting one-to-many use case-based training sessions, developing end-user documentation, and publishing change management best practice guidesObtain customer feedback and loyalty data through net promoter score (NPS) surveys to attain a 90% recommendation rate for products or services

Orlando, Florida, United States

Managed 70+ mid-market customers from onboarding through renewal representing 2+ million in ARRExpanded product adoption from 85% of accounts to 97% of accounts through the fiscal year 2022Authored a client onboarding lifecycle playbook and rolled it out across a team of 10 CSMs improving customer’s time to value metrics in 80% of paid accountsInitiated and Implemented a new CSM onboarding process reducing the time to onboard by 20% and doubling the time to value on accounts

Washington D.C. Metro Area

Analyzed data to identify growth opportunities and influence long-term strategies for assigned portfolios, resulting in a 20% increase in revenue over the past yearGuided Vendors as a strategic partner, creating tailored solutions and recommendations to drive success, resulting in a 15% improvement in vendor satisfaction scoresLed cross-functional teams to identify joint areas of opportunity and develop long-term account plans, resulting in a 25% increase in up-selling and renewal opportunitiesAdvocated for Vendors internally, using data to prioritize and deliver value across a large customer set, leading to a 10% reduction in customer churn rate

Bachelor Of Science - Bs, Industrial And Product Design

Sales Development Fellowship

Bachelor Of Science - Bs, Industrial And Product Design