T Billedo Email & Phone Number

Las Vegas, NV, US

• Foster positive relationships with cross-functional teams to streamline project schedules and plans
• Proactively communicate program statuses and updates to C-level stakeholders with keen attention to detail
• Design and develop high-quality learning content to meet training needs of end users while also providing member support for users experience and technical support
• Offer comprehensive learning solutions that include multiple deliverables (online, video, instructor-led workshops, etc.) to meet performance objectives
• Place large emphasis on designing engaging learning experiences that successfully enhance business performance results

• Led the adoption of a new Leadership coaching model that resulted in a 5% increase in sales and technical support.
• Championed the development and coaching of employees by building strong relationships and creating individualized training plans.
• Demonstrated success in designing, developing, and delivering employee training programs that result in improved performance and higher satisfaction scores

• Led and provided support to team of 20-40 individuals on the sales floor to deliver positive relationships with customers and day to day operations.
• Monitored daily operational KPIs and performance against company standards to ensure efficient operations.
• Collaborated with Senior Leadership and Experience Managers to develop and facilitate training programs for cross functional team engagement to support the customer experience.
• Curated and innovated corporate resources to develop and facilitate training material to develop learning and training programs for weekly ongoing trainings and strategy changes relevant to drive program improvement

• Led a team of technicians to identify inefficiencies in repair quality, technical appointments, and customer journey. Implemented solutions that increased performance by 15%
• Evaluated and addressed technicians’ skill gaps and knowledge by developing individualized and group trainings to meet identified needs. Improved employee performance and customer experience satisfaction by 20%.

• Provided insightful and friendly technical support to customers, quickly diagnosing product issues on the spot, explaining situations with patience and compassion. Offered solutions to promptly get customers' devices.
• Ensured that customer service remained consistent by earning the trust of the customer and the team, offering mentorship and knowledge
• Trained and mentored all new and existing technicians within the Genius bar team to ensure fulfillment of Apple's commitment to technical knowledge and customer satisfaction.

• Certified in all Apple software; MacOS, iOS, iWorks, iLife, Aperture, and Final Cut 7.
• Delivered high quality and engaging in person training sessions to customers in a one-on-one basis, as well as small group sessions empowering customers to gain the most out of their products by uncovering their.