Technical Support Associate
Current
May 2022 - Present
AeroLeads people directory · profile
Nick Kovacs Email & Phone Number
Helping organizations succeed with Apple
at
Jamf
1 work email found
@jamf.com
LinkedIn matched
4 data sources
Profile completeness 86%
Current company
Role
Helping organizations succeed with Apple
Location
Greater Cleveland, United States, United States
Company size
Who is Nick Kovacs? Overview
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Quick answer
Nick Kovacs is listed as Helping organizations succeed with Apple at Jamf, a company with 1380 employees, based in Greater Cleveland, United States, United States. AeroLeads shows a work email signal at jamf.com and a matched LinkedIn profile for Nick Kovacs.
Nick Kovacs previously worked as Technical Support Associate at Jamf and Lead Technician at Asurion. Nick Kovacs holds High School Diploma, General Studies from Lake High School.
Company email context
Email format at Jamf
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{first_initial}{last}@jamf.com
76% confidence
AeroLeads found 1 current-domain work email signal for Nick Kovacs. Compare company email patterns before reaching out.
Profile bio
About Nick Kovacs
Highly proactive and motivated self-learner with experience in team leadership as well as 7 years of technical support experience.Thrives in a team environment and works well with others.Ability to learn quickly and adapt to new information/processes.Certified to troubleshoot all Apple iOS and macOS devices.Organization, writing & communication skills.
Current workplace
Nick Kovacs's current company
Company context helps verify the profile and gives searchers a useful next step.
Jamf
6 roles
Nick Kovacs work experience
A career timeline built from the work history available for this profile.
Lead Technician
Oversees each technician, developing their customer interactions & repair strategies—reporting daily successes and opportunities of the team to the District Leader.Improved internal processes by partnering with Store Leaders to implement Handoff Notes, optimizing repair time & session duration with customers.
Jan 2022 - May 2022
Remote Technician
Created a strategy on a daily basis to manage time properly and maximize efficiency so all clients could be assisted at their expected time - maintained a Net Promoter score of 97% or higher for On-Time arrival during tenure.Maintained a solution success rate of 98% over two years with little assisted guidance available.
Dec 2019 - Jan 2022
Technical Support Analyst
Supported System Administrators to resolve business-specific technical issues with Hyland Software's flagship platform OnBase.Utilized internal note-taking database to thoroughly document troubleshooting steps or refer to past interactions.Collaborated with teammates to sharpen problem solving skills.
Jun 2019 - Dec 2019
Technical Expert
Coached a Genius Bar team of over 20 technicians to sharpen various key skillssuch as technical knowledge, interpersonal savvy, and multitasking.Provided technical knowledge and skills improving Same Unit Repair (SUR) from85% to 95% by leading iPhone Repair Clinics so technicians had the best practices leading to less failed/damaged repairs.
Aug 2017 - Apr 2019
Technical Specialist
Provided insightful advice and hands-on software & hardware support in a timely manner and partnering with the sales team to offer valuable solutions to each customer.Maintained over 95% positive customer feedback from Net Promoter surveys while averaging over 25 issues resolved per day.
Aug 2014 - Aug 2017
Team & coworkers
Colleagues at Jamf
Other employees you can reach at jamfsoftware.com. View company contacts for 1380 employees →
JM
James Miller
Colleague at Jamf
St Paul, Minnesota, United States, United States
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NS
Nicole Schultz
Colleague at Jamf
De Pere, Wisconsin, United States, United States
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AF
Amanda Flaherty
Colleague at Jamf
Minneapolis, Minnesota, United States, United States
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VK
Veronika Kyněrová
Colleague at Jamf
Brno, South Moravia, Czechia, Czech Republic
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JT
Julien Treize
Colleague at Jamf
Amsterdam, North Holland, Netherlands, Netherlands
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MS
Maggie Sorenson
Colleague at Jamf
Minneapolis, Minnesota, United States, United States
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DM
Daryl Mccartney
Colleague at Jamf
Redhill, England, United Kingdom, United Kingdom
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HK
Haruna Koki Jnr
Colleague at Jamf
New York, New York, United States, United States
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OM
Ollie Mallard
Colleague at Jamf
Milton Keynes, England, United Kingdom, United Kingdom
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WT
Walter Terence Changadeya
Colleague at Jamf
Victoria Falls Municipality, Matabeleland North Province, Zimbabwe, Zimbabwe
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James Miller
Colleague at Jamf
St Paul, Minnesota, United States, United States
View →
NS
Nicole Schultz
Colleague at Jamf
De Pere, Wisconsin, United States, United States
View →
AF
Amanda Flaherty
Colleague at Jamf
Minneapolis, Minnesota, United States, United States
View →
VK
Veronika Kyněrová
Colleague at Jamf
Brno, South Moravia, Czechia, Czech Republic
View →
JT
Julien Treize
Colleague at Jamf
Amsterdam, North Holland, Netherlands, Netherlands
View →
MS
Maggie Sorenson
Colleague at Jamf
Minneapolis, Minnesota, United States, United States
View →
DM
Daryl Mccartney
Colleague at Jamf
Redhill, England, United Kingdom, United Kingdom
View →
HK
Haruna Koki Jnr
Colleague at Jamf
New York, New York, United States, United States
View →
OM
Ollie Mallard
Colleague at Jamf
Milton Keynes, England, United Kingdom, United Kingdom
View →
WT
Walter Terence Changadeya
Colleague at Jamf
Victoria Falls Municipality, Matabeleland North Province, Zimbabwe, Zimbabwe
View →
1 education record
Nick Kovacs education
FAQ
Frequently asked questions about Nick Kovacs
Quick answers generated from the profile data available on this page.
What company does Nick Kovacs work for?
Nick Kovacs works for Jamf.
What is Nick Kovacs's role at Jamf?
Nick Kovacs is listed as Helping organizations succeed with Apple at Jamf.
What is Nick Kovacs's email address?
AeroLeads has found 1 work email signal at @jamf.com for Nick Kovacs at Jamf.
Where is Nick Kovacs based?
Nick Kovacs is based in Greater Cleveland, United States, United States while working with Jamf.
What companies has Nick Kovacs worked for?
Nick Kovacs has worked for Jamf, Asurion, Hyland, and Apple.
Who are Nick Kovacs's colleagues at Jamf?
Nick Kovacs's colleagues at Jamf include James Miller, Nicole Schultz, Amanda Flaherty, Veronika Kyněrová, and Julien Treize.
How can I contact Nick Kovacs?
You can use AeroLeads to view verified contact signals for Nick Kovacs at Jamf, including work email, phone, and LinkedIn data when available.
What schools did Nick Kovacs attend?
Nick Kovacs holds High School Diploma, General Studies from Lake High School.
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