Damian Andre Email & Phone Number

United States

New Jersey, United States

Greater New York City Area

I lead a geographically dispersed global team of technical content creators and educators who are subject matter experts in backup and recovery and data management. As a team, we support the enablement of Presales, Professional Services, customer support, and partner ecosystem. I am also responsible for enabling our customer base through the creation of content and courses which support our education business which generates annual revenues of $10m.As a key member of Commvault’s business readiness committee, I am directly involved in go to market planning and product feedback. Similarly, as a member of Commvault’s Product leadership team I help steer product decisions and strategy by channeling feedback from our field, customers and partners.A key part of my role is ensuring that we are using modern tools and approaches to enablement. During my time in this role, I have introduced micro-leaning and just-in-time learning which resulted in voluntary content consumption by 40%.

Greater New York City Area

As the world wide director of the Support Expertise Team, it is my responsibility to train and enable over 400 support engineers in our global customer support organization, maintaining a 98% customer satisfaction rating. I lead a global team of hand-picked experts with broad responsibilities that focus on training and enablement, as well as being SME's across a broad product portfolio. Secondary to engineer enablement, my team also:- Works with engineering and product management teams to provide feedback and influence product decisions- Works directly with engineering to solve difficult issues, focus on improving the customer experience, provides ideas and data to suggest new products or features- Keeps field teams apprised of critical product changes, updates and issues- Engages on critical issues and works with stakeholders to resolve complex problems

Tinton Falls, New Jersey

At Commvault, I own and drive the positioning of existing and new products in the Cloud and Virtualization space, identifying future product direction, backed with solid data and understanding of customer and market needs. I work to lead team members that both report directly and through virtual teams towards delivering results and innovative products that customers love.Key priorities:- Being the expert for the products in market- Create, drive for review and deliver product value proposition content - Drive deeper technical papers that help land product positioning and value prop into technical communities- Work closely with Customers to gather stated and implied requirements, and convert them to actionable use cases- Analyze competition trends and arrive at product gaps, feature improvements and positioning content- Work closely with development teams to help continually bridge gaps in product and drive for both Customer value and competitive advantages- Being the face of the product with the internal and partner technical selling communities and championing their requirements across CommVault- Monitoring, analyzing and reporting top customer issues regularly

Tinton Falls, New Jersey

At Commvault, I own and drive the positioning of existing and new products in the Cloud and Virtualization space, identifying future product direction, backed with solid data and understanding of customer and market needs. I work to lead team members that both report directly and through virtual teams towards delivering results and innovative products that customers love.Key priorities:- Being the expert for the products in market- Create, drive for review and deliver product value proposition content - Drive deeper technical papers that help land product positioning and value prop into technical communities- Work closely with Customers to gather stated and implied requirements, and convert them to actionable use cases- Analyze competition trends and arrive at product gaps, feature improvements and positioning content- Work closely with development teams to help continually bridge gaps in product and drive for both Customer value and competitive advantages- Being the face of the product with the internal and partner technical selling communities and championing their requirements across Commvault- Monitoring, analyzing and reporting top customer issues regularly

Sydney, Australia

Engineer, World Wide Support Expertise Team.As a member of the SET Team, my primary function was to oversee our Tier1 and Tier2 support engineers to enable them to be successful and take their careers to the next level. Managing and enabling our engineers has allowed us to provide best in industry, world class product support to our customers. In a recent survey, CommVault found that 91 percent of participating customers are very satisfied; nearly twice industry averages.My core functions in this role::- Technical subject matter expert regarding Simpana, Virtualization technologies (VMware, Hyper-V, Xen), file system, replication, Storage Arrays & Hardware Snapshots and many more.- Produce in-depth deep-dive technical documents, videos and training courses- Provide classroom training- Engagement on critical time sensitive issues- Liaising with development - not only to correct issues, but to improve the customer experience.Some key wins during my time with the Support Expertise Team- Overhauled external KB system- Developed comprehensive training guides and documents, including a comprehensive guide on VMware/VADP backup and Simpana Firewall and networking - both of which were delivered globally.- Provide quarterly 4-day classroom-led training and enablement course for our MSP/Cloud partners- Mentor and provide 1-on-1 training with engineers globally- Liaise with Professional Services to deliver solutionsTechnical Expertise- Large scale backup solutions- VMware vSphere (VCP 4.1)- Microsoft Hyper-V, 2008 R2, 2012, 2012 R2- Citrix Xen- Storage experience, including NetApp arrays, Equallogic, EMC Clariion etc- Windows operating system technologiesHelping people is what I do. Its in my nature.

Sydney, Australia

Sydney, Australia

I had a diverse role at Symantec running IT for the PCTools business unit, with a specialization in storage and Virtualization. I successfully implemented a fully virtualized dev/test environment to mitigate production outages and accelerate code delivery for our pctools.com website and all back-end systems. I worked in an ever-shifting and evolving hands-on role which crossed several business units. Other notable projects and functionality included: administering and designing systems and improvements for www.threatexpert.com and www.threatfire.com projects.-Storage experience: EMC Clariion CX4, EuroStor-VMware vSphere 4.1-Exchange 2003/2007-Active Directory-Server 2003/2008-Citrix-Blackberry-WAN/LAN-Firewalls-Website administration & load balancing (hardware & haproxy)

-Exchange 2003/2007-Active Directory-Server 2003/2008-Citrix-Blackberry-SAN-WAN/LAN-Firewalls-VMware ESX 3.5 + vSphere 4.0-Website administration & load balancing

Sydney, New South Wales, Australia

Consulting and managing over 40 customer IT environments.Managing maintenance, upgrades, migrations, backups and more.Designed and re-designed IT Infrastructure for customers to improve productivity, performance and implement cost effective solutions.

Product Management Certificate, Product Management

https://certificate.productschool.com/qrc4e3pj

Diploma, Network Engineering

Studied for MCSA 2000, CCNA, A+, N+ etc.