Responsible for the delivery of high-quality supported living services and theleadership, management support of a Supported Independent Living (SIL) STA/MTArespite facility of 15 beds and outreach support to other tenants at home care sites,located in the south eastern suburbs of Melbourne.

Responsible for leading the day-to-day operations of Community Living.This area provides support to participants with a disability in the Supported Independent Living environment, short term accommodation, individualised support and in-home support.Responsibilities include;- Oversite of the day-to-day coordination of all Community Living Services- Team leadership & management- Family engagement- Evaluation & monitoring of NDIS plans & person centred plans- NDIS SIL and other service quoting- CMS/Payroll & other systems input- Evaluation & monitoring participant health management- Modelling & monitoring of high-quality participant support practices- Monitoring and adherence to established operation, capex & minor works allocations- Audit & Quality framework service leadership- Management of After Hours support service

NDIS SIL quoting and budgets - Including SIL 01/07/2020 roll out- Break down of Irregular Supports / Regular SupportCORE Support / Capacity Building management / COVID-19 Irregular supports managementIndependent Living Options / OutreachManage - Mentoring and Leadership to 7 SIL facilitiesManage - 65+ direct reports Disability Support Workers (Part time / Casual)Recruitment & Human Resources Management, incl;- Police checks- DWES- Code of Conduct (DHHS and NDIS) - NDIS Worker ScreeningProfit and Loss Management - Capital Expenditure ACC Conflict Resolution ManagementQMRC - Reviewing and developing applicable policies and procedures for ACCGovernment Investigations CERT IV - internal investigatorNDIS Commission - Reportable incidents / PRODAAPO for NadrascaService bookings managementWorksafe incident notifier Payroll management - ACCAccounts Payable - ACCInternal and External stakeholder managementCustomer Service / family engagementAgency / Staffing / Rostering ManagementSocial Media caretaker - shared Audit - Internal and External compliance

Oversee and manage the service provision for the ongoing emergency, contingency and transitional accommodation to ensure services delivered meet or exceed quality standards.Manage and ensure that Coordinators and Planning Practitioners are developing, implementing and reviewing all Client LifeStyles Plans, Behaviour Support Plans and Comprehensive Health Care Plans (CHAPS)Oversee the health and wellbeing of all client ensuring that clients are fully supported to achieve their full potential in line with all plans in placeOversee and mentor Coordinators, Team Leaders and DSW Staff to ensure they are fully meeting their responsibilities relating to service delivery in accordance with the Disability Act requirements.

Ensure all planning requirements for clients are met and provide positive behaviour support and documentationDemonstrate consistent application of all policy and processes to meeting the legislative requirements of the Disability Act 2006Provide professional coaching, mentoring and leadership to all staff and families.Ensure Industry and Outcome standards are met by National Standards and Department of Health and Human Services Standards in Victoria application for service provisionBuild a positive network of valuable stakeholders including; DHHS (all regions in VIC), BIST, DHHS Child Protection, Melbourne Youth Justice Centre, Centre for Developmental Disability Health Victoria, Family Planning

Manage a team of Disability Support Workers and provide high quality care to clients in a Residential Community home. Provide direct support to people with a disability in accordance with their individual support plan and preferences.

Deputising in the absence of the Manager Respite & Recreation Services requiring leadership and management expertise to facilitate high quality service provision to SASI clients, parents and Carers.Provided operational leadership and support for team members in delivering high-quality support and services for clients, parents and caregivers in a community setting.

Manage a team of Disability Support Workers to provide much needed respite to children with Autism for families struggling and in need of reprieve.

Manage a support team of Disability Support Workers, providing 1:1 support to clients of Autism with high support needs.

Played a key role in the delivery of disability support to clients in individual and group settings according to established client individual support plans in compliance with the Disability Act 2006.Provide direct support to people with a disability in accordance with their individual support plan and preferences.

Active Night Nurse - Endorsed Nurse (incl. placement training)Provided support and assistance to agitated or confused residents throughout the night, in collaboration with RN’s on duty and ensured that all relevant documentation was accurately and promptly completed.Duties included;- Assist with basic care needs in daily living- Relay resident enquiries to the RN and explain the answers given- Work wth RN on DD rounds- Record resident outcomes and status appropriately- Report workplace risks to management- Working under the supervision of a registered nurse- Performing physical exams, including checking patients’ pulse, temperature and blood pressureassisting patients with mobility issues with personal hygiene tasks- Working with registered nurses, doctors and other healthcare providers to create a patient care planwriting patient notes- Providing first aid in medical emergencies- Report resident risks to management- Change simple dressings- Mealtime assistance- Medication administration- Laundry services- Personal hygiene support- Social support

Short order cook.Running shift.Great, made some really great life friends here.

Stacking shelves. Running shifts.Great team environment especially the staff and new recruits teaching them customer service principals.

Back of house IP Provisioning.Brilliant processes and procedures where exemplary.Every day jam packed meetings. Lots of KPI’s, high staff turn over meant work hard or you’re out!

This was a fun job packing and posting high tech PVR and Lightwave camera/computer gear.A really fun team and a great mentor in this job, my supervisor Darrell. Taught me a lot about professionalism in the workplace.

Assisting clients to set up routers and new connections mostly. TCP/IP, WAN and basic installs of Windows, Mac and Linux.Occasionally customer service calls for billing or general queries.

Quite frankly one of the best jobs I’ve ever had.Back when the customer was always right.Customer service was the main driver behind any and all interactions. Stores I worked in are Braeside, Brighton, Mulgrave, Burke Street and Elizabeth Street. This was back in the company owned days when they moved managers around a lot.