Damien Roach, Msba Email & Phone Number

Remote

- Co-Organized the formation of a shared services team responsible for processing 70% of the work that was once completed by individual client teams. Thus, increasing efficiency and reducing cost.- Gathered and analyzed processing work from 55 client teams to identify high impact processes to transition to the shared services team.- Coordinated the transition of over 4,000 processes from the client team to the shared services team creating over 70% capacity for the client teams. This allowed the client teams the ability to focus on client inquiries and responsive to more ad hoc issues.- Worked with the Enterprise Data Warehouse team to move the organization from manual invoicing of clients to an automated invoicing solution. - Participated as a Key member of the operational governance and continuous improvement committee charged with creating, tracking, leading different process improvement initiatives for the enterprise. Involved in vetting and approving different process improvement ideas. Worked to identify the project team members, the project timeline and the success measures and goals of the project.- Developed a Gap analysis to identify clients that underperformed in specific work activities as compared to similar clients. - Managed the relationship with multiple channel partners to increase client sales.- Served as escalation and resolution point for both channel partners and clients on issues.- Worked to improve operational efficiencies and scalability with the channel partner group.

Dallas

- Developed and mentored implementation managers and client service managers to become effective leaders and project coordinators. Managed 21 direct reports onshore and 2 offshore leads. Provided one-on-one mentoring sessions, giving timely and accurate feedback, providing opportunities to attain stretch goals.- Coordinated the activities of the support staff to triage system issues and implement new functionality from change orders.- Worked with PMO group to improve the workflow management procedures for client’s annual enrollment activities.- Developed operational dashboards to manage and balance analyst assignments.- Served as an escalation and resolution point for inter-departmental issues. Helped develop new procedures and controls to improve the workflow between teams.- Participated as senior leader on the implementation leadership team and provided summary of major activities happening with the implementation and ongoing support group.- Developed operational reporting to provide status of meeting key performance indicators and internal service level agreement. - Interfaced with clients as SME on business practices.- Participated as key stakeholder on process improvement initiatives.- Acted as change agent developing and implementing new strategies.- Managed multiple health and welfare implementations while meeting key objectives and success indicators.- Used project management tools (risk logs, issue logs, meeting notes, project plans and resource work plans) to successfully manage implementations and provide status reports.- Coordinated team members across several departments while leading internal and external status and work planning sessions.

Atlanta, Georgia, United States

- Designed and built a premium reconciliation system in MS Access.- Implemented over 10 clients on aforementioned premium reconciliation system responsible for reconciling and adjusting over $15 million annually in vendor payments.- The premium reconciliation system also generated vendor eligibility rosters and vendor premium reports- Trained reconciliation and eligibility staff on use of the system.

Atlanta, Georgia, United States

- Developed, programmed and maintained over 30 individual MS Access billing and invoicing system.- Created and reconciling invoicing/billing reports in various formats for clients (i.e. Excel, Word).- Used Microsoft Office's object library to program and automate billing to be sent via MS Outlook at time of invoice generation.- Participated on the transition team when Spherion purchased Norrell.

Atlanta Metropolitan Area

- Created a sales funnel, relationship management MS Access application for the newly formed E-commerce team.- Create sales reports for the team of account managers to monitor potential sales revenue as it move through the funnel and status reports for leadership.

Master Of Science - Ms, Business Analytics, 3.90

Bs, Business Administration