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Damien Alexander Email & Phone Number
Managing Partner, Founder: Portfolio Manager, IT Consultant, Call Center Consultant
at
Red Matter Consulting
1 work email found
@vectorsolutions.com
4 phones found area 504, 813, and 646
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 86%
Current company
Role
Managing Partner, Founder: Portfolio Manager, IT Consultant, Call Center Consultant
Location
Greater Tampa Bay Area, United States
Who is Damien Alexander? Overview
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Quick answer
Damien Alexander is listed as Managing Partner, Founder: Portfolio Manager, IT Consultant, Call Center Consultant at Red Matter Consulting, based in Greater Tampa Bay Area, United States. AeroLeads shows a work email signal at vectorsolutions.com, phone signal with area code 504, 813, 646, and a matched LinkedIn profile for Damien Alexander.
Damien Alexander previously worked as Project Management Director at Vector Solutions and VP Client Services & Project Mgmt at Iqor.
Company email context
Email format at Red Matter Consulting
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{first}.{last}@vectorsolutions.com
86% confidence
AeroLeads found 1 current-domain work email signal for Damien Alexander. Compare company email patterns before reaching out.
Profile bio
About Damien Alexander
Call Center Consultant | KPI Optimization | IT Infrastructure | PCI Compliance SpecialistWith over 25 years of experience in the call center industry, I specialize in helping new and existing call centers improve their key performance indicators (KPIs), optimize operations, and make significant changes to IT infrastructure. I offer tailored consulting services for:KPI and Performance Coaching: Enhancing call coaching, leader development, and operational metrics.IT Infrastructure Changes: Leading large-scale changes to call center IT systems, ensuring smooth transitions and compliance.Call Center Setup & Decommissioning: Expertise in building new call centers or decommissioning existing ones while minimizing disruptions.PCI Compliance: Ensuring call centers meet data security and compliance regulatory standards.Revenue Enhancement: Helping struggling centers turn around revenue through strategic operational adjustments.Having worked in every role within a call center, from workforce management to senior operations, I understand the entire lifecycle of call center management. My background as a Project Manager, Operations VP, VP of client services, and former vendor manager allows me to approach challenges from both operational and strategic perspectives.I’ve successfully built and decommissioned call centers, launched large-scale programs, and improved operational metrics for organizations like Verizon, Amazon, and DirecTV. Let’s work together to enhance your call center's performance.
Listed skills include Call Center, Workforce Management, Vendor Management, Customer Satisfaction, and 46 others.
Current workplace
Damien Alexander's current company
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Red Matter Consulting
Website
AeroLeads page
16 roles
Damien Alexander work experience
A career timeline built from the work history available for this profile.
Managing Partner, Founder: Portfolio Manager, It Consultant, Call Center Consultant
CurrentKey Achievements:Directed multiple call center IT infrastructure upgrades, focusing on improving communication systems and enhancing KPI metrics.Consulted on the design and decommissioning of call centers across the U.S. and internationally.
Nov 2018 - Present
Project Management Director
Key Achievements:Led the consolidation of 22 independent business units, streamlining operations to improve overall call center performance metrics.Managed workforce optimization projects, enhancing team efficiency and customer service capabilities.
Jan 2020 - Sep 2023
Vp Client Services & Project Mgmt
Executive level client interaction and new client launches • Portfolio manager for 3 of the 4 largest projects in the company • Global SME for workforce and workforce system implementations• Built 5 brand new call centers sites in Philippines totaling over 3000 seats • Global SME for at-risk contracts and client conflict resolution• Expert knowledge of P.E.Z.A. laws and policies • Proficient at new client launches with short turn around time• BPO attrition specialist • Rapid program launch specialist
May 2015 - Oct 2018
Vice President Of Operations
Overall responsibility for inbound Collections and Care programs• Successfully launched new CARES project in the Philippines • Managed multiple sites domestic and off shore totaling 500+ seats • Supervised construction build out of new floor in the Philippines• Directed and successfully passed PCI compliance audit• Successfully designed and implemented companywide uniform dress code policy • Created online help delivery system• Supervised renovation of Charleston call center
Jan 2013 - Apr 2015
Director Of Operations
Overall responsibility for the 250+ seat Lafayette Call center, this included HR,Training, Recruiting, Operations, and Facilities• Successfully launched new program in the site• Achieved highest NPS score of any vendor in history• Created pay for performance bonus structure to increase performance• Implemented 360 feedback process for all management
Aug 2011 - 2012
Director Of Client Services
The job scope included CAP compliance, CAP audits, KPI performance, new business development, policy updates, and monthly invoicing for all of Region 2 clients. • Managed and passed PCI compliance audits for 5 remote sites • Monthly responsible for billable invoicing revenue totaling 8MM+• Director of Operations for 7 clients• Designed application that reduced man hours needed from 96 to 3• Acquired Lexus, Equifax, and H&R block as clients• IT single point of contact for Verizon Wireless in for 5 sites nationwide
Feb 2011 - Jul 2011
Project Manager
Ryla Inc An Alorica Company
• IT project manager for 5 sites nationwide• Project manager for the largest Census center in the US • PM for first health care reform act call center • Managed programs from medical, telecommunication, and telephone sales
Jan 2010 - Jan 2011
Project Coordinator
Ryla Inc.
• Created adaptive seating process that could move 3500 people in one day• Responsible for facility mapping process and seat utilization• IT imaging coordinator for all of the company
Aug 2009 - Jan 2010
New Hire And Nesting Project Coordinator Verizon Wireless
Ryla Inc.
• Supervised nesting program for over 2500 new hires from May to July• Designed and implemented new nesting process • Created IT tracking process reducing down time for new hires • Supervised 15 new agents, • Responsible for monthly KPI’s, QA, Payroll
Jan 2009 - Aug 2009
Mortgage Broker
Auburn Mortgage, Inc
Mar 2006 - Dec 2008
Freight Broker
Marainey Trucking
May 2005 - Dec 2008
Ceo
Rainey Alexander Inc
Feb 2005 - Dec 2008
Operations Manager
Mar 1997 - Jan 2005
Collections Supervisor
Jun 1996 - Feb 1998
Nurse
Sep 1992 - Jan 1998
FAQ
Frequently asked questions about Damien Alexander
Quick answers generated from the profile data available on this page.
What company does Damien Alexander work for?
Damien Alexander works for Red Matter Consulting.
What is Damien Alexander's role at Red Matter Consulting?
Damien Alexander is listed as Managing Partner, Founder: Portfolio Manager, IT Consultant, Call Center Consultant at Red Matter Consulting.
What is Damien Alexander's email address?
AeroLeads has found 1 work email signal at @vectorsolutions.com for Damien Alexander at Red Matter Consulting.
What is Damien Alexander's phone number?
AeroLeads has found 4 phone signal(s) with area code 504, 813, 646 for Damien Alexander at Red Matter Consulting.
Where is Damien Alexander based?
Damien Alexander is based in Greater Tampa Bay Area, United States while working with Red Matter Consulting.
What companies has Damien Alexander worked for?
Damien Alexander has worked for Red Matter Consulting, Vector Solutions, Iqor, Alorica, and Ryla Inc An Alorica Company.
Who are Damien Alexander's colleagues at Red Matter Consulting?
Damien Alexander's colleagues at Red Matter Consulting include Avani Marla and Redmatter Tech.
How can I contact Damien Alexander?
You can use AeroLeads to view verified contact signals for Damien Alexander at Red Matter Consulting, including work email, phone, and LinkedIn data when available.
What skills is Damien Alexander known for?
Damien Alexander is listed with skills including Call Center, Workforce Management, Vendor Management, Customer Satisfaction, Process Improvement, Operations Management, Business Process Improvement, and Leadership.
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