Damien Alexander Email and Phone Number

Call Center Consultant | KPI Optimization | IT Infrastructure | PCI Compliance SpecialistWith over 25 years of experience in the call center industry, I specialize in helping new and existing call centers improve their key performance indicators (KPIs), optimize operations, and make significant changes to IT infrastructure. I offer tailored consulting services for:KPI and Performance Coaching: Enhancing call coaching, leader development, and operational metrics.IT Infrastructure Changes: Leading large-scale changes to call center IT systems, ensuring smooth transitions and compliance.Call Center Setup & Decommissioning: Expertise in building new call centers or decommissioning existing ones while minimizing disruptions.PCI Compliance: Ensuring call centers meet data security and compliance regulatory standards.Revenue Enhancement: Helping struggling centers turn around revenue through strategic operational adjustments.Having worked in every role within a call center, from workforce management to senior operations, I understand the entire lifecycle of call center management. My background as a Project Manager, Operations VP, VP of client services, and former vendor manager allows me to approach challenges from both operational and strategic perspectives.I’ve successfully built and decommissioned call centers, launched large-scale programs, and improved operational metrics for organizations like Verizon, Amazon, and DirecTV. Let’s work together to enhance your call center's performance.