Systems Engineer | Client Technology | Operations►WHO I AMHi, I am Damien Crane, and my professional passion is helping people and technology get along with each other. I specialize in providing a high level of support to remote salespeople and service technicians. I am a customer-focused Systems Analyst with extensive corporate technical/software support experience, recognized for successfully communicating with a large global end user community having vastly differing technical aptitudes. I am an adaptable professional that communicates with empathy and strong technical knowledge to solve individual and organizational technical problems. ►WHAT I’VE DONEI have extensive experience working in an environment that is a highly virtualized (VMWare) global architecture, centrally managed via Active Directory Group Policy. I'm known for providing the highest level of support to the worldwide remote employees—400+ direct salespeople and 600+ service technicians. Doing so required extensive knowledge of both the client and server side of the applications as well as the synchronization technology. Platform technologies include: Windows XP and 7 operating systems; Windows Server 2003, 2008, 2008 R2, UNIX and Linux server operating systems; Oracle, Microsoft SQL Server and Microsoft Access database management systems►WHAT I THINKI believe that the role of IT is providing corporate stakeholders the technology they require and then, as much as possible, get out of the way. As I am interested in technology related things, I also realize that most people just want things to work. Trained as a teacher, I am in a unique position to help people get what they need from their technology.►WHAT OTHERS THINK"Damien does a great job of digging deeply into technical problems." "Quick to absorb new technology, positive, flexible, knowledgeable, willing to do what it takes to solve a problem.""Damien has a wealth of knowledge that he contributes to projects, issues and tasks."
Listed skills include Customer Support, Customer Service, Communication, Microsoft Sql Server, and 7 others.
