Damien Van Der Watt Email & Phone Number

Hobart, Tas, Au

Hobart, Tasmania, Australia

Provide business and project support to the operational and customer business units. Oversee the implementation of lean six-sigma methodologies through workshops facilitation and training sessions to ensure project success. Conduct quarterly and yearly strategy sessions to ensure teams prioritises are aligned with company goals, financial forecasting & budgetary analysis. Implement a mindset of continuous improvement for operational uplift. Maintain reporting oversight to ensure all reports are… Show more Provide business and project support to the operational and customer business units. Oversee the implementation of lean six-sigma methodologies through workshops facilitation and training sessions to ensure project success. Conduct quarterly and yearly strategy sessions to ensure teams prioritises are aligned with company goals, financial forecasting & budgetary analysis. Implement a mindset of continuous improvement for operational uplift. Maintain reporting oversight to ensure all reports are accurate and updated regularly to provide operational oversight and early risk identification. - Successful completion of a project to establish a 13-month rolling forecast model which enabled us to increase our field capacity, resulting in the RLRO projecting timeline being moved up by 16 months. In addition, this fostered ongoing positive collaboration between our organisation, field service providers and our customers.- Development and deployment of a Risks & Issues Register and operational control reporting to actively monitor our environment. This allowed us to quickly identify when issues would arise and deploy the appropriate mitigation plan. This enabled us to maintain continuity of service and reduced our SLA breaches and service credit payments.- Implementation and facilitation of change governance forum & steering committee to prevent unregulated change. Which reduced SLA breaches and stabilised the operational environment. - Successful completion of project that resulted in reduction of response and restoration times to incidents to below 2 business days. This was achieved whilst also improving the quality of outputs and upskilling of customer facing employees.- Implementation of new Service Management Platform and integration of existing ticketing system.- Gap analysis and update of the operational manuals to support the successful interaction with customers, contractors, and suppliers. Show less

Hobart, Tasmania, Australia

Provide business support to the operational, customer and meter data business units. Assist these business units with improvement initiatives and provide financial forecasting & budgetary analysis. Maintain understanding of AEMO and AER compliance obligation and provide compliance guidance. Maintain reporting oversight to ensure all reports are accurate and updated regularly to provide operational oversight and early risk identification.- Development and implementation of TasMetering… Show more Provide business support to the operational, customer and meter data business units. Assist these business units with improvement initiatives and provide financial forecasting & budgetary analysis. Maintain understanding of AEMO and AER compliance obligation and provide compliance guidance. Maintain reporting oversight to ensure all reports are accurate and updated regularly to provide operational oversight and early risk identification.- Development and implementation of TasMetering reporting framework, operational reporting and guardrails. Conducted an audit and gap analysis of existing data infrastructure and current reporting for accuracy and compliance. This allowed me to uplift TasMetering’s reporting infrastructure, the visual management board, weekly headlines, issues & Risks register and other reporting requirements.- Successful completion of a project that identified a meter programming issue that resulted in incorrect data delivery. The meter program was redeveloped and all meters where updated and correct data provided to the customer. - Development of a guardrail to identify newly installed meters that have been mis-programmed. To ensure the issue can be rectified with no impact to customer data delivery.- Successful delivery of a project that completed a full audit of TasMetering’s compliance to regulatory standards. Gaps were identified in reporting, knowledge and understanding of market obligations. Training was conducted to uplift staff, and new process put in place to ensure compliance. - Implement and develop guardrail reporting to ensure oversight of Planned interruption Notifications (PIN), Retailer Led Rollout Lettering and Metering in Time (MIT) compliance obligations.- Development of customer facing dashboards and service level reporting ensuring alignment with contractual agreements. Show less

Melbourne, Victoria, Australia

Oversee day-to day operations of the scheduling quality team. Ensure any unable to complete workorders where correctly triaged by the team. Ensure all workorders scheduled to the field had all the necessary actions to maximise completion success. Conduct 1-on-1 and coaching conversations with the team. Facilitate monthly operational meetings with field contactors. Work closely with customers and field workforce planners to completed difficult sites with minimal disruption to end-users.-… Show more Oversee day-to day operations of the scheduling quality team. Ensure any unable to complete workorders where correctly triaged by the team. Ensure all workorders scheduled to the field had all the necessary actions to maximise completion success. Conduct 1-on-1 and coaching conversations with the team. Facilitate monthly operational meetings with field contactors. Work closely with customers and field workforce planners to completed difficult sites with minimal disruption to end-users.- Implemented monthly operational meeting with field contractors to work though field-based issues. Ensured that their teams had the appropriate training and knowledge to correct issues to reduce resolution time and minimize impact to end-users. - Successful completion of a project that implemented smart customer engagement through automated messaging and a booking API. This increased our capacity to engage with customers and improved our success rate for appointments. It also enabled better management of field recourses and smart scheduling. Show less

Melbourne, Victoria, Australia

Oversee the workforce schedule to ensure work is completed within the regulatory timeframes and all regulatory noticed have been sent. Conduct daily compliance checks to ensure all scheduled work adheres to regulations and correct any potential breaches prior to site attendance. Conduct weekly and monthly post attendance compliance review for regulatory and customer reporting. Provide reporting to senior managers, contractors and customer of month-on-month field performance. -… Show more Oversee the workforce schedule to ensure work is completed within the regulatory timeframes and all regulatory noticed have been sent. Conduct daily compliance checks to ensure all scheduled work adheres to regulations and correct any potential breaches prior to site attendance. Conduct weekly and monthly post attendance compliance review for regulatory and customer reporting. Provide reporting to senior managers, contractors and customer of month-on-month field performance. - Successful completion of a project to transition the meter fleet from 3G modems to 4G modems. Worked closely with meter data teams and contractors to successfully plan and rollout modem replacement before the 3G network was disabled.- Assisted in a project to redefine how unable to complete workorder were managed. Allowing UTCs to be categorised for better action by retailers, and for simple UTC’s to be held and Intellihub for triaging. This increased our successful revisit rate and that solutions for problematic sites could be developed before re-attendance. - Uplifted our month-on-month performance reporting to increase useability and expanded classifications for more specific insights. Assisted with the transition from an Excel/PowerPoint report to a dynamic daily PowerBI report. This allowed greater insight for more accurate and timely decision making. Show less

Auckland, New Zealand

Onboard and oversee all electrical contractors operating for Intellihub. Ensure health & safety induction completed. Work with the field audit team to ensure annual audits of all contractors and any risks and issues recorded. Provide technical and regulatory support to contractors and ensure work is correctly allocated. Ensure all work is recorded within field workforce management system. Provide performance reporting to senior leadership and individual contractors. - Set-up the New… Show more Onboard and oversee all electrical contractors operating for Intellihub. Ensure health & safety induction completed. Work with the field audit team to ensure annual audits of all contractors and any risks and issues recorded. Provide technical and regulatory support to contractors and ensure work is correctly allocated. Ensure all work is recorded within field workforce management system. Provide performance reporting to senior leadership and individual contractors. - Set-up the New Connections business unit for Intellihub, NZ, allowing active acquisition of greenfield site for metering works across New Zealand.- Successful completion of a project that implemented and deployed OFSC a field-based work management and safety tracking system across New Zealand for electrical contractors providing a safe and effective way to monitor, identify and report on electrical contractor work.- Working closely with electrical inspectors across New Zealand to onboard them into the business to complete electrical work in a safe and efficient manner. Increasing our contractor workforce to 23 entities. - Develop all reporting dashboards to actively monitor contractor performance. Show less

Auckland, New Zealand

Process a wide range of metering service requests for various customers and electrical retailers. Deliver enhanced business analysis, reporting, and advice in a timely, accurate and complete manner to meet the needs of our customers. Collaborate with other Metrix teams to provide the highest quality service framework that meets Metrix compliance and quality requirements. - Use a variety of process systems, including SAP, Electricity Authority Registry, and Service Request Management… Show more Process a wide range of metering service requests for various customers and electrical retailers. Deliver enhanced business analysis, reporting, and advice in a timely, accurate and complete manner to meet the needs of our customers. Collaborate with other Metrix teams to provide the highest quality service framework that meets Metrix compliance and quality requirements. - Use a variety of process systems, including SAP, Electricity Authority Registry, and Service Request Management system to process customer requests.- Locate lost metering assets from electrical retailers, where properties have been decommissioned or demolished before our metering equipment could be removed. - Use the Metering Headend System to process electrical reconnections and disconnections. Work in a collaborative team, with a share and connect attitude, to process retailers’ needs from start to finish, in a ‘Commit and Own it’ approach. Show less

Auckland, New Zealand

Supervised the day-to day operations, ensuring all team members understood their responsibilities and carried them out in a timely fashion. Guarantee that the facilities were kept to the highest of standards in compliance with the franchisor’s principals. Controlled the cash-up of the tills at the end of every day and maintain a suitable till float. Handled any complaints or issues that arose within the team and directed the appropriate action to solve the problem. - Implement a new POS… Show more Supervised the day-to day operations, ensuring all team members understood their responsibilities and carried them out in a timely fashion. Guarantee that the facilities were kept to the highest of standards in compliance with the franchisor’s principals. Controlled the cash-up of the tills at the end of every day and maintain a suitable till float. Handled any complaints or issues that arose within the team and directed the appropriate action to solve the problem. - Implement a new POS system.- Formulated new stock take practices to reduce wastage and overhead costs. - Increased productivity by streamlining processes to reduce service time. - Worked closely with the Operations Manager to increase facilities, increasing customer care and boosting product quality. Show less

Dunedin, New Zealand

Develop a comprehensive marketing strategy for ‘I’ve got an idea, but’ innovation toolkit, to increase its visibility to the 4,500 SDHB staff members across the Otago and Southland region. Ensured that implementation plans could be carried out by the Innovation Facilitators which was designed to promote a culture of independent solutions. The marketing strategy needed to fit within the tight budget constraints, whilst not distracting from the primary objectives of the SDHB. - Modified… Show more Develop a comprehensive marketing strategy for ‘I’ve got an idea, but’ innovation toolkit, to increase its visibility to the 4,500 SDHB staff members across the Otago and Southland region. Ensured that implementation plans could be carried out by the Innovation Facilitators which was designed to promote a culture of independent solutions. The marketing strategy needed to fit within the tight budget constraints, whilst not distracting from the primary objectives of the SDHB. - Modified the ‘I’ve got an idea, but’ booklet into a pamphlet, reducing costs while increasing exposure across the SDHB facilities. - Consolidating all the innovation initiatives (Southern Innovation Challenge & Good Ideas Group) within the SDHB under the Innovation Hub, which reducing costs and maximized resources. - Develop an innovation website, where resources can easily be accessed by all staff members so ideas can be shared, cultivated and refined. Show less

Dunedin, New Zealand

Developed practice worksheets, tests and exams to strengthen understanding of each professors’ material taught in lectures and labs. Created an environment that enhances critical thinking, nurtures challenging questions, and enables serious discourse. Worked under the strict guidelines of the health and safety, as well as the equality and welfare standards. Inspire individuals to pursue their dreams and help them overcome any challenges. - Use a variety of teaching tools to communicate… Show more Developed practice worksheets, tests and exams to strengthen understanding of each professors’ material taught in lectures and labs. Created an environment that enhances critical thinking, nurtures challenging questions, and enables serious discourse. Worked under the strict guidelines of the health and safety, as well as the equality and welfare standards. Inspire individuals to pursue their dreams and help them overcome any challenges. - Use a variety of teaching tools to communicate complex ideas in a logical manner to students with my previously gained knowledge.- Developed complex questions and problems, in order to deepen students’ understanding of the lecture material, and to link information that initially appears unrelated.- Ensured all students were well prepared for the test and exams, obtaining an 85% pass rate.- Mentored several students to explore possible career paths that fit within their interest and goals. Show less

Master Of Business Administration (M.B.A.), Strategic Management, Risk Assessment, Analytical Decision Making & Financial Strategies

Marketing Organisational Leadership Statistics and Decision Tools Economics Human Resource Management Accounting Investment and Global.

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Postgraduate Diploma In Science, Cell Biology And Anatomy

Bachelor Of Science (B.Sc.), Neurobiology And Anatomy