Damini Sharma Email and Phone Number

• 5+ years of work experience in the field of Business Analyst as team lead IT service management, incident/Problem management, Infrastructure Management Services, Service Delivery.• Strong research and analytical abilities to identify and develop need based scientific solutions by applying disciplinary and engineering practices • Efficiently served the management's needs, with corresponding technical functions • Managed multiple projects involving complex technical heath environments along with maintaining quality and meeting customer expectations for UH Hospitals• Strong Interpersonal skills with problem solving logical thinking and decision making abilities• Communicative excellence and team cooperation spirit--Converted Data into actionable insights by predicting and modelling future outcomes.--Developed solutions for client which ensured accuracy of data being recorded via monitoring and quality assurance.--Created exclusive summary of data and delivered in the meeting with higher management and clients.--Trained/Managed a team of 6 people to scale deployment and process/generate reports.--Spearheaded the development of client deliverables that generated a huge revenue for our BU.