Damjan Boškovski Email & Phone Number

Valencian Community, Spain

-Client Advisory: Providing tailored advice and guidance, I help clients harness the full potential of Azyra ERP based on their unique business requirements.-Software Rollout Planning: I actively participate in planning and executing software rollouts alongside clients' management teams.-New Releases Testing and Publishing: Meticulously testing and resolving issues in new releases, I ensure clients benefit from the latest enhancements.-Collaboration with Development Teams: Working closely with development teams, I contribute insights to refine new facilities within Azyra ERP.-Issue Analysis and Solutions: Proactively proposing effective solutions, I optimize system performance and reduce downtime.-Client-Centric Improvements: Continuously seeking enhancements, I aim to elevate user experiences and drive operational efficiency.-General Support: As a reliable point of contact, I provide comprehensive support to clients using Azyra ERP.-EDI and API Integration: Collaborating with clients, I streamline data exchange processes with external partners, optimizing efficiency.-Cloud and Azure Directory-Customized Solutions for Freight and Logistics: Collaborating with clients, I provide tailored solutions within Azyra ERP to meet specific requirements.-UK and Ireland Customs-Financial ERP Support: Providing support in financial processes, including accounting, invoicing, and reporting within Azyra ERP.-Continuous Professional Development: Engaging in continuous learning, I stay updated with the latest trends to offer cutting-edge solutions.

Budapest, Hungary

- Increased resolution time for tickets and improved ticket closure rate- Actively participated in the efficient and fluent onboarding of new colleagues resulting in a seamless transition- Maintained high user satisfaction with services provided resulting in positive feedback and testimonials from clientsScope of work:- Handled incoming support inquiries regarding hardware and software problems without delay, created the corresponding tickets, and documented the solution process and any support activities- Analysed, classified, and resolved software problems documented by means of tickets- Provided support for the end-users contacting the corresponding internal employees or external providers if further expertise is required- Escalated problems to the necessary support level and, if necessary, to the managing director and following through the entire solution process- Responded quickly and appropriately to problems- Provided remote support for installations, data backup, and restoration processes and tasks of service technicians- Informed about recurring problems and proposed ideas to optimize processes- Submitted suggestions for improvement- Evaluated new technologies, work processes, and problem-solving processes and provided documentation in the corresponding knowledge database- Adhered to standards, policies, and existing specifications- Processed customer complaints, inquiries, and warranty issues- Provided departments with any data and information required for smooth work in a timely manner- Kept contact with business partners- Was responsible for the proper archiving of documents and files- Performed various one-off assignments

Ljubljana, Slovenia

- Increased customer retention on a monthly basis- Consistently surpassed monthly sales targets by 10-40%- Elevated customer service standards resulting in consistent positive feedback from customers- Contributed to the hiring of a strong and skilled workforce- Contributed ideas for areas of improvement and strategies to increase overall company success- Actively participated on launching several new brands on the marketScope of work:- Provided brand standard counseling service to customers to achieve sales target- Demonstrated fundamental product knowledge (features, benefits, usage) and created a positive customer experience- Generated sales to achieve sales target by applying brand selling method, product knowledge and -----followed basic service flow maximizing selling opportunity- Supported daily operations at point of sales activities- Followed brand CRM procedures to recruit and retain costumers- Maintained counter/store merchandising; ensured on shelf product availability- Mastered POS system and operation procedures- Was responsible to acknowledge all customer complaints and issues- Developed and maintained a positive relationship with key store managers- Prepared, analyzed, and interpreted results of achieving sales target- Wrote reports about all ongoing activities and issues at POS- Coordinated education for clients' employees regarding brand vision, novelties, in-store services and customer experience