• Presenting training courses on aspects of our enterprise software• Advising clients on how to use our software to improve their business• Planning software rollouts with clients’ management• Working with development team to test and refine new facilities• Analysing issues and proposing solutions• Identifying improvements of benefit to clients• General support

• Developing and maintaining trust and effective customer relationships with key customer contacts• Supporting successful NPD & PFU launches; Range Review & Trade terms compliance• Owning pro-active, qualitative, and consistent communication with customer.• Strengthening business partner to CD in Jointly Collaborating with customers• Understanding customer’s model and needs and always acting with the customer in mind• Guiding path to “right first time” for the customer, jointly supporting seamless order to cash cycle• Establishing a higher-level view of all processes and system logic, leading optimisation, interventions and improving performance across order, delivery, and service stability• Identifying different customer factors and leading joint improvement plan• Integrating new customers and channels into existing processes in alignment with CD partners.• Leading 30/60/90 meetings with key customers in order to review performance, risks and align future plans

• Planning and operating all full loads, part loads and groupage European Exports;• Taking and completing all bookings as per customer requirements;• Negotiating rates to the benefit of the business;• Monitoring all movements to ensure all deadlines are met;• Liaising with agents, customers, suppliers and subcontractors on a daily basis to ensure all deliveries/collections are actioned in a timely manner and in line with customer requirements• Ensuring all documentation is completed in line with customer requirements and legislation i.e. POD’s, Manifests, Dangerous Goods Notices, Customs documentation;• Delivering excellent customer service to all our clients and improve upon them on an ongoing basis including ensuring that customer KPI requirements are met.

• Supervising Customs clearance accounts focused on import/export clearances of day-to-day road freight UK to Ireland and Ireland to UK operation after Brexit;• Overseeing customs clearances processes complying with Revenue and HMRC requirements: Safety & Security declarations (ENS), import/export declarations, transit documents, VAT & duty charges, PBNs/GMRs, TAN/DAN accounts management.• Communicating constantly with customers and hauliers in order to provide a first-class customs service;• Managing bookings from clients and allocate orders to Customs system;• Recruiting and training new staff in systems, processes and procedures;• Document control, ensuring all shipping and freight documentation is 100% accurate/compliant;• Calculating costs and agreeing rates where necessary;• Problem solving and developing short notice solutions for supplying customers even in exceptional circumstances;

• Developing policies and procedures for the effective management and control; • Cost effective supply of raw materials to meet production plan needs• Planning, Purchasing and Procurement• Stock management• Compliance with Quality Management System requirements• Communicating effectively and efficiently with external and internal parties• Managing supplier quality• Driving Problem Solving activities towards suppliers and internally, including root cause analysis and implementation of Corrective and Preventive Actions (CAPA)

I spent 4 months in Italy in order to acquire my Italian citizenship

• Recommending management actions to improve standard operating procedures;• Developing policies and procedures for the effective management and control;• Providing employees with guidance in handling difficult or complex problems or in resolving escalated complaints;• Administering recruiting, hiring and training of new employees;• HACCP Implementation and training new employees and providing ongoing training for all staff;• Training, coaching and mentoring staff to ensure smooth adoption of policies and procedures;• Managing all social media platforms to drive sales and improve customer service experience;• Participating directly in a parallel project to develop Meltdown Hot Sauce supported by Food Academy Programme.Main achievements• Set up processes and operations in 4 different locations• Meltdown Hot Sauce successfully approved and launched in SuperValu stores

Worked in various establishments in the Hospitality industry and Customer Service while attending General English course in ICOT.• Ensuring all operations were carried out in a safe manner with due regard and compliance with Environmental, Health and Safety (EHS) regulations and procedures;• Maintaining stocks and ordering materials, as necessary;• Ensuring that all common areas were cared and inspected according to standards;• Demonstrating the ability to work independently.

Project: Waste Management • Managing process improvement and project implementation;• Responsible for the development and introduction of new products and markets, focused on closed-loop products (plastic recycling), following up on performances;• Leading a multi-task team, monitoring and maintaining the progress of projects plans to ensure delivery of the key stages and goals within the agreed constraints of time, cost and quality;• Business analysis such as the costs involved in the new product development (NPD), the forecast profits from the product in future financial years and sales price, eliminating inappropriate ideas and avoid unnecessary costs.Main achievements: • Development of two new products - leather covers: using 100% recycled material prospecting €55k sales revenue per month;• Managed a project which could bring €110k sales revenue per month (film shrink production).

Project: Collagen, NovaProm • Directly involved in a loss reduction project and line efficiency increasing, acting as Project Leader through the PDCA cycle;• Responsible for activities related to the standardization and improvement of procedures and processes using tools such as brainstorming, Root cause analysis (RCA), action plan development and management, team training and QA audits;• Providing leadership and working collaboratively with other functions.Main achievements: • Reduced the loss by 0.5% in two months after the project implementation, saving approximately 10k per month.

Project: Natural Casings • Planning, controlling and monitoring the first Daily Work Routine Management project, implementing KPI's and a Quality Management program.Main achievements: • Due to the project implementation, the production line processes improved significantly. Tools: PDCA, 5W2H, Ishikawa Diagram, and Statistic Process Control;• Led and implemented a Daily Routine Management (DRM) project achieving results such as reduction of absenteeism by 0.5%, Turnover by 1.5%, Water Consumption by 1.25% and Salt consumption by 0.05%, saving approximately 5k in salt consumption in the period of 4 months, 2k in water consumption/treated effluent cost in 4 months, and also 5k liters of water over 4 months.

• Performance in Production Planning and Control (PPC), responsible for mapping and adjusting divergent process data;• Analyzing and implementing improvements solutions in products and processes planning;• Ensuring profitability of an ongoing business and actively, monitoring the road and rail logistics planning for sugar exports; • Tracking key performance indicators;• Establishing KPI's for routes control and optimization, in order to reduce the losses and automate internal processes;• Responsible for inventory control and logistic shipment planning;• Demonstrating strong leadership and proving project management skills.Main achievements: • Due to my performance and strategies to successfully achieved results, the cost of operational labour was reduced by 50% in one of the shipments - 3k;• Developed a market positioning analysis tool;• Implemented a tool, responsible for maximizing the company's operations, such as global download and maximization of global shipment.

• Assisting the Supply Planning Manager in purchases, management capacity, and production issue resolution;• Developing, updating and following up purchase orders, from production to delivery;• Following up production schedules;• Developing and controlling the Master Production Schedule, maximizing the production capabilities and ensuring the production supply;• Communicating with customers, leadership, internal Operations/Apparel divisions/branches, and suppliers, ensuring smooth communication and information flow;• Managing inventory and interface on excess inventory, stock taking, and reconciliation, as well as sales analysis to ensure purchase orders adequately cover stock exposure and no losses due to obsolete items;• Running capacity planning and PO reports required in a timely, accurate and efficient manner;• Implemented LEAN initiatives;• Lead Supply Reviews as part of the Sales and Operations Planning (S&OP) cycle;• Ensuring optimal supply chain performance.Main achievements: • Reduced by 15% the raw materials stock value - € 30k;• Reduced Production order execution time from 9 to 7 days.

• Successfully delivering projects in the Production Planning and Control (PPC) sector within budget, schedule and quality committed, influencing and engaging stakeholders on key decision points and high customer satisfaction using Lean Manufacturing tools, such as Gemba Walk, Kanban, visual management;• Responsible for the implementation and development of FIFO in the warehouse;• Leading leadership training in order to implement a lean production system on the shop floor;• Monitoring KPIs and teams' performance by updating the management team.Main achievements: • Reduced security stock by 30%, saving €15k per month.

• Developing and reviewing client's food safety documentation (GMP, HACCP, audits), as well as providing training and presentations;• Developing and reviewing client's food safety documentation (GMP, HACCP, audits), as well as HACCP and CCP's flowchart development and maintenance;• Assisting with audit requests in a timely and accurate manner, completing corrective actions and ensuring actions are commensurate with identified deficiencies.