Domel Maligaya Email & Phone Number

Dubai, United Arab Emirates

- Oversee the installation and configuration of advanced gaming systems and networking technologies to ensure seamless operation across all game rooms.- Perform daily, weekly, and monthly maintenance checks on a wide range of equipment, including sensors, cameras, LED lights, and networking components.- Crimp wires, read schematics, and follow detailed wiring diagrams to ensure accurate installations and repairs.- Proactively troubleshoot and resolve hardware and software issues, reducing downtime and maintaining optimal system performance.- Collaborate with cross-functional teams to streamline installation processes and meet tight deadlines while maintaining high standards of precision.- Coordinate logistics, manage inventory, and prepare equipment for deployment to ensure successful site launches.

Dubai, United Arab Emirates

-Delivered exceptional first-level technical support, resolving hardware and software issues promptly and enhancing user satisfaction.-Efficiently installed and updated software applications and operating systems, keeping systems current and secure.-Provided expert assistance to users, setting up accounts, passwords, and access permissions with accuracy and efficiency.-Spearheaded the setup and configuration of new hardware, including computers, POS, and scanners, ensuring readiness and optimal functionality.-Collaborated effectively with senior IT staff, rapidly acquiring advanced skills and contributing to complex projects.

United Arab Emirates

- Streamlined installation and configuration processes for efficient deployment of computer hardware, software, and systems, enhancing productivity and user experience.- Led setup, installation, and maintenance of VR equipment, ensuring optimal functionality and seamless user interactions, improving customer satisfaction.- Expertly resolved complex technical issues related to hardware, software, and networking, minimizing downtime and ensuring uninterrupted VR experiences for customers.- Utilized remote troubleshooting techniques to swiftly diagnose and resolve technical problems, reducing on-site support needs and saving time.- Developed comprehensive technical documentation, including user- friendly manuals, facilitating knowledge transfer and empowering self-service issue resolution.- Executed precise commands, meticulously observed system functioning, and maintained error-free operations to preserve computer system integrity.- Proactively monitored and optimized computer system performance, identifying and resolving bottlenecks or vulnerabilities for a stable VR environment.- Collaborated with the development team, contributing to the resolution of complex technical issues and fostering cross-functional teamwork for high-quality VR products and services.- Cultivated strong relationships with tech suppliers, negotiating favorable terms and pricing, ensuring timely delivery of components, and reducing procurement costs.

United Arab Emirates

- Deliver exceptional customer service by efficiently handling cash and credit card transactions for movie tickets, ensuring a seamless experience. Maintain accuracy in cash handling, providing change and preparing detailed closing reports.- Scan tickets and assist guests, creating a welcoming atmosphere in the cinema.- Proactively engage potential customers, answering questions and suggesting additional products or services.- Resolve customer issues by identifying the problem, explaining the best solution, and ensuring follow- up for complete resolution.

Iata Diploma, Tourism And Travel Services Management

Information Technology