Damon Shepperson Email & Phone Number

London, Gb

London, Gb

London, England, United Kingdom

- Actively manage my 30+ client account portfolio worth over £500k of mid market companies to blue chip organisation to promote retention and deliver outstanding customer service to all clients by proactively identifying and anticipating their needs.- Host product demonstration and follow up on insights, news- letters, including product updates, and facilitate learning sessions for existing customers to drive adoption and maximise value..- Mediate between clients and the organisation by communicating with the client to understand and address reported issues. Whilst ensuring all reported issues are accurately logged, investigated, resolved and followed up with the client. - Ensuring close and well-coordinated communications with the wider Client Services department in relation to both service provisions, client contacts and relationships to minimise churn.

London, England, United Kingdom

- Lead project sprints. From pre launch defining the project scope, identifying resources, budget estimations and project implementation plans through to go live. - Coordinate internal and external resources, ensuring projects remain within scope, schedule and defined budgets in collaboration with the project staff from various functional departments.- Analyse project progress and when necessary adapt scope, timelines and costs to ensure that project team adheres to project requirements.- Establish, build and maintain relationships with appropriate clients, stakeholders, third party contractors and vendors, providing day-to-day contact on project status and changes.Key Accomplishments:- Successfully launched 6 sites all within the allocated budget and date. - When supporting a Rider Operations project the objective was to make the hiring workflow more efficient. In two weeks, I hired/moved 348 driver applicants into Ready to Drive. Successfully cleared out the hiring pipeline thus, removing all bottlenecks. Shortened the time spent in the funnel from an average of 9 to an average of 4.6. - Built and owned a Launch Budget Tracker that gives the Head of Expansion insights into costs associated with launches which is used to provide WHQ with scope on EU site launches.

London, England, United Kingdom

- Supporting the Real Estate team with sourcing and acquiring new site- Owning the launch projects to ensure the on time completion of new site launches whilst staying within budget - Coordinating and collaborating with various teams and stakeholders from on site contractors to Store Ops and management to ensure a smooth site launch- Setting up hardware, furniture and appliances for new site locations - Holding recruitment days for potential hires. On boarding new employees and training Site Operations teams which includes; City Manager, Warehouse Manager, Shift Leads, Warehouse Associates and Drivers

Surrey, England, United Kingdom

- Maintenance of daily reporting files including daily transactions and end of day banking, opening and closing of tills tracking and reconciling cash floats as well as updating financial statements and balance sheets and reporting discrepancies where appropriate.- Support monthly payroll and upkeep organised records.- Provide administrative support during budget preparation.- Participate in quarterly audits of stock, deliveries and invoices.- Coordinate order processing, delivery and returns of customer orders.- Execute online and instore activities driven by data analytics.

Hilversum, North Holland Province, Netherlands

- SG&A reporting, including updating of reporting files, reconciliation using reportingsystems and explanation of variances- Provide ad-hoc reporting when needed- Recognize financial position by comparing and analyzing actual results with plans andforecasts- Improve financial status by analyzing prior results, monitoring variances, identifyingtrends and recommending actions to management- Creation of budgets that incorporates strategic business plan objectives alongwith appropriate assumptions