Delivery Lead | Senior Solutions Architect
Current• Lead and manage business process reengineering and automation projects, ensuring client specification compliance.• Manage development teams (2-5 people) and provide oversight to over 15 customer subject matter experts, ensuring timelines and goals are met.• Leverage technical expertise to address business problems, ensuring a comprehensive understanding of solutions.• Build and execute user acceptance testing in collaboration with clients.• Ensure deployment readiness by managing configurations, evaluating risks, and implementing mitigations during project cycles.• Increased vendor inquiry response rate from 10% to 100% and decreased response time by 75% through automation design and implementation for hospital system accounts payable.• Design an automated gas usage and pipeline flow estimation system for a major Midwest energy company, integrating intelligent automation, APIs, SCADA, GasPro, weather forecasts, and machine learning.• Reduced processing time by 85% for hospital charity care reporting by overseeing automation design and implementation, enabling monthly tracking instead of yearly.• Reduced payroll processing time by 80% for a company with 2,000 clinicians across 15+ Vendor Management Systems (VMS) by managing automation updates and maintenance, optimizing data handling for streamlined billing and payroll.• Implemented automations for medical, dental, and vision benefit enrollments, reducing FTEs from 4 to 1, enabling same-day processing and eliminating enrollment backlog for a healthcare staffing provider.• Increased billing by 15%, reduced errors by 60%, and cut quarterly staff processing hours by 45% for a large charter school system serving over 18,000 students by developing and implementing an RPA • system.• Reduced student refund processing time by 67% for a major university by developing process definitions, solution designs, and automations, enabling same-day, accurate disbursements.
