Dwayne Myers Email & Phone Number

United States

Design, deploy, and maintain desktop and laptop systems running on Windows 10/11.Utilize SCCM, Microsoft Intune, and Autopilot to configure and deploy Windows devices.Manage desktop and laptop software installations, upgrades, and patches.Perform Windows patching, 3rd party application patching, software distribution packaging, and automation.Troubleshoot hardware and software issues related to Windows desktops and laptops and provide escalated support for end-user incidents.Develop and maintain desktop and laptop configuration standards and policies.Work closely with the help desk team to resolve user issues related to desktops and laptops.Collaborate with other teams to design and implement new solutions and technologies.Stay current with the latest trends and best practices in Windows desktop engineering.Provide technical support and guidance to end-users on Windows 10/11 operating systems and related applications.Ensure compliance with ITIL best practices for desktop engineering processes.Participate in company-required training.Participate in developing department goals and objectives.Work closely with all the associates to ensure a positive work environment.Continue to help build and maintain a first-rate team.Travel between business locations to provide IT services.Work in a constant state of alertness and a safe manner.Participate in an on-call after-business-hours support rotation.Perform other duties as assigned.

United States

Microsoft Intune technician• Primary management in creation and configuration of Intune environment• Intensely test and repair any possible issue or bug with Intune integration.• Management in administering and configuring devices for enterprise users with O365, IntuneStandalone, Hybrid/Co-Managed (SCCM integration with Intune), and Azure AD environments.• Intensely test, configure, and repair issues with initial Intune configurations, scripts, and deployments.• Implement company-wide deployment strategies to Intune migration/immersion.• Primary contact to determine client needs in Co-management or Azure AD deployment.Windows 11 implementation lead• Management in creation and configuration of Windows 11 images in SCCM, and test of Intune readiness• Research and test of corporate applications working in Windows 11• Create, test, and implement upgrade paths for current Windows 10 devices to Windows 11• Management in group of Windows 11 corporate test usersPrimary Duty-Help Desk Technician• Administer, configure, repair Microsoft Endpoint Configuration Manager (SCCM)• Provide excellent customer service while responding to helpdesk tickets, telephone calls, email, andpersonnel requests for IT support.• Ask targeted questions to gather relevant details to diagnose problems or customer requirements.• Record details of technical issues and solutions in associated helpdesk tickets.• Guide users with simple, step-by-step instructions both in person and remotely.• Document, track, and monitor computer issues to ensure a timely resolution while providing transparent communication to customers about delays in resolution.• Help create technical documentation and manuals.• Educate end users on proper usage of company systems and policies.• Install, modify, and repair computer hardware, software, and peripherals.

Anchorage, Alaska Area

Desktop Help Desk (4 cities within 2 states), Server 2016 build/monitor, network help desk, Cisco switch build, 8(a) application paperwork.

Pilot Station, Ak

Develop, implement, evaluate, maintain technology initiatives, equipment, and software.Collaborate with District Office and site administration to promote, implement, develop, and sustain hardware and software standards.Participate with the Assistant Superintendent and Technology Director in development of E-Rate applications.Supervise technology specialists.Facilitate and monitor a comprehensive, district-wide Technology Plan.Oversee district-wide technology Help Desk, assigning tasks to appropriate technician.Travel to rural sites, troubleshoot and maintain technology issues.Remote connect to rural sites, troubleshoot and maintain software issues.

Anchorage, Ak

Windows Software and Hardware repairRural CAP computer help desk supportState Wide network monitoringCisco switch CLI programmingMicrosoft Windows troubleshooting and setupMicrosoft Windows setup and imagingDell Server and VSphere maintenance

Mountain Village, Ak

“Outstanding Classified Employee of the 2013-2014 Year”Macintosh Software and Hardware specialistFirstClass Sub AdminDistrict Wide network monitoringAvaya system software maintenanceCisco Wireless Controller monitoring and MAC Filter programmingCisco IOS CLIMicrosoft Windows troubleshooting and setupMicrosoft Windows server troubleshootingSynology SAN setup/maintenanceDell Server and VSphere maintenance

Pilot Station, Ak

Office Assistant in gas station. Till the cash register, keep record of daily/monthly sales on merchandise, fuel, store charges. Send monthly statements to companies with store charge balances. Open/Close gas station building daily. Computer and technology maintenance/troubleshoot/installation.

Pilot Station, Ak

Till the cash register at Pilot Station, Alaska's gas station. Enter store charge receipts into QuickBooks.

Pilot Station, Ak

Troubleshoot and maintain school computers, printers, main time clock, and basic networking repair.First Class mail help and troubleshoot. Windows and Macintosh re-imaging and updating. VTC setup and troubleshoot.

Pilot Station, Ak

Substitute for teacher or teacher-aid. Emphasis with the Kindergarten teacher and Kindergarten teacher-aid.

Elementary Education And Teaching

Activities and Societies: Inu-Yupiaq Dance Group, College Christian Fellowship, Rural Student Services

High School, Diploma, 12

Activities and Societies: Yup'ik Dance Group, L.E.A.D.S., National Honor Society, Russian Club, Future Teachers of Alaska, Student Council.