Market leading global travel management & events company specialising in the music & touring, film & media, & corporate markets, offices in US, UK, & APAC with global sales circa £230M. Established the new TAG office in Leeds reaching sales circa £5M within 18months by new business wins and onboarding long standing clients.Responsible for providing a complete end to end travel arrangement and customer service offering to a wide ranging portfolio of companies. Monitoring and managing their travel budget and policies. Providing policy recommendations to maximise compliance and budget. Delivering excellent customer service to enable and maintain very high client retention and business growth both organic and new client wins.

Leading independent corporate travel management company, offices in London, Bristol, Leeds, Manchester & Hull, with circa £100M.Responsible for providing a complete global travel organising service to a larger portfolio of companies, monitoring and managing their travel budget and policies. Providing policy recommendations to maximise compliance and budget. Delivering excellent customer service to enable and maintain very high client retention and business growth both organic and new client wins. Awarded employee of the month February 2018 in recognition of excellent client feedback and retention as well as training and mentoring new starters and existing team members. This resulted in being designated training coordinator to the office.Conducted regular face to face client business and customer service reviews building and strengthening relationships.

Top 5 Global travel management company specialising in the corporate travel market offices through out the UK and Europe and across US & APAC with sales circa £450MOnboarded longstanding clients base with sales circa £750KResponsible for providing a complete global travel organising service to a larger portfolio of companies, monitoring and managing their travel budget and policies. Providing policy recommendations to maximise compliance and budget. Delivering excellent customer service to enable and maintain very high client retention and business growth both organic and new client wins.Conducted regular face to face client business and customer service reviews building and strengthening relationships.

Top Global travel management company operating across all continents with sales circa £950M.Responsible for providing a complete global travel organising service to a larger portfolio of companies, monitoring and managing their travel budget and policies. Providing policy recommendations to maximise compliance and budget. Delivering excellent customer service to enable and maintain very high client retention and business growth both organic and new client wins. Instrumental in preventing the loss of two major key clients namely a global blue chip company and a major utility with excellent one to one customer service and regular face to face in person engagement. Designated Leeds office key supplier relationship coordinator, responsible for the interface and day to day relationship between the operational teams and key suppliers, in the promotion and engagement of the operations teams to support the program.Awarded key supplier coordinator of the year 2004, a company wide accolade voted for by suppliers themselves and the HRG senior management.