Dan Arango Email & Phone Number

United Kingdom

London Area, United Kingdom

London, England, United Kingdom

• Led the development and execution of the Easy Access Savings product strategy, creating and overseeing the product roadmap from the inception phases towards public launch, aligning features with customer needs and business objectives.• Led a customer-focused, multidisciplinary team in close collaboration with UX designers and engineering, creating intuitive user journeys and solutions. Prioritised collaboration, documentation, and refinement of user stories to ensure alignment and efficiency in agile product development.• Served as the primary point of contact, collaborating extensively with Legal, Compliance, Customer Operations, and Risk teams to ensure product compliance and commercial fit.• Drove stakeholder engagement at all levels, promoting honesty and transparency in order to build trust and support informed decision-making throughout the product development lifecycle.• Partnered with operational teams to ensure seamless UAT testing and business readiness for product launch, implementing effective change management practices to minimise potential disruptions.• Hands-on in every stage of product development, from UX design and prototyping to copywriting and supporting technical decisions. Ensured team members had the necessary support and flexibility to innovate.

• Developed and implemented the credit card strategy, using data analysis and market research to identify and implement key features, resulting in a 15% increase in card usage.• Owned the product roadmap, aligning input from diverse business units to achieve strategic goals, leading to better prioritisation and faster time-to-market for new features• Led over 60 user-centric design initiatives with UX and engineering, including in-house and external agency teams, improving product usability which contributed to a 20% increase in user app engagement. • Leveraged customer feedback and analytics to refine the onboarding process and service features, achieving high satisfaction ratings of 4.8 (Apple), 4.6 (Android), and 4.5 (TrustPilot), leading to a reduction in churn rate.• Collaborated with Development and QA teams to ensure product quality, meeting our Definition of Done, which resulted in a decrease in post-release defects.• Oversaw key relationships with third parties as the primary point of contact to manage changes through, including Onfido, FIS, MasterCard and Experian.• Enhanced operational efficiency and cut service costs by 15% by introducing new features and processes, notably improving user experience in high-traffic mobile app sections, such as adding contextual help.• Acted as the voice of the customer and balanced their needs with business perspectives to ensure customer-centric design throughout the product lifecycle.

• Managed a team of Business Analysts as a workstream lead, ensuring successful delivery of project milestones and deliverables.• Facilitated weekly working groups with the program's senior team to review progress, discuss challenges, and make decisions.• Identified and implemented strategic improvements to standardise business rules and processes governing the IT solution.• Built strong relationships with stakeholders across the bank, including Risk, Legal, Compliance, and IT, to ensure buy-in to the program and gather input on key requirements.• Ownership and management of the project plan, RAID log, executive material development, and weekly reporting.

• Created a comprehensive strategic plan and IT roadmap for delivering compliance and strategic requirements while managing changes in scope and schedule.• Led the prioritisation of the product backlog and IT build/testing to ensure delivery of requirements.• Developed a plan to bring requirements through definition, build, testing, and deployment as part of the wider project deliverables.• Managed a team of IT resources as a workstream lead to meet project milestones and deliverables.• Collaborated with a diverse group of global internal Business and IT senior stakeholders to maintain the product backlog, establish business processes, business readiness, and drive effective communication.

London, United Kingdom

• Served as Product Owner, managing end-to-end agile delivery of 130+ requirements, governance and training support• Conducted Requirements gathering and analysis, created user stories, sketches and prototypes in 3-week sprints• Prioritised product backlog and managed IT build/testing to ensure timely delivery of requirements• Facilitated sprint reviews, responsible for demos, feedback and documenting improvements• Led UI design workshops and monitored key risk/performance indicators• Implemented continuous improvement to the MI suite using scrum and agile methodologies• Developed and delivered training documentation and weekly training sessions to global/local stakeholders• Provided Ad-Hoc reporting support and presentations for the regulator to the CDD Leadership team.

London, United Kingdom

• Oversaw the production and distribution of the core MI suite and Joint Ventures Mi suite.• Support and coordination of the Loans Interlock process. • Drove continuous improvement of the MI suite to support the Channel Management team. • Delivered sales insight by identifying and investigating relevant trends and changes. • Identified opportunities to deliver P&L benefit, supporting analytical projects where needed.• Led the creation and testing of pricing and propositions reports to support daily analysis and challenge of key performance indicators.• Monitored and enhanced a range of processes and reports to ensure they are effectively maintained and relevant to decision making stakeholders.• Developed a forecasting tool to facilitate performing service reviews in line with agreed KPIs.• Engaged with stakeholders across Brands to support the timely analysis of information and resolution of propositions and strategic initiatives.• Analysis and reporting of trends in performance and variances between sales plans and actual results in order to improve volumes and value.• Produced monthly and ad-hoc reporting packages for senior stakeholders.• Ensured the integrity of the data being included in all reports.• Developed and run Excel Master Classes for the wider Loans team c.30 people.

London, United Kingdom

• Co-ordinated team of four to design and create Lloyds IT Board Performance Review pack and dashboards in order to identify changes in resource mix, portfolio expenditure and premises utilisation.• Designed, tested and implemented dashboards for Resource Management (c.13,000 FTE) and Premises Management (76 sites across the UK) to drive action around key performance indicators and manage risks.• Managed a matrix of 12 stakeholders across Group IT, reviewed and challenged submissions to ensure the reports produced were meaningful and accurate, in order to act proactively and mitigate potential issues across large scale change programmes.• Ensured the effective maintenance of the division reporting schedule and timely delivery of high quality reporting deliverables. Monthly report timeline reduced by 4 working days.

London, United Kingdom

Certified Professional Scrum Master I

Full Stack Web And App Development, Javascript And React