Dan B. Email & Phone Number

Salem, Ma, Us

Salem, Massachusetts, United States

Co-founded Grassp Ventures LLC, a Licensed Delivery Operator and Pre-Certified Marijuana Courier in Salem, MA, with a key role in establishing the business within the Massachusetts cannabis market.Contributions include:Negotiated Host Community Agreements (HCAs): Fostered relationships with local government and community stakeholders, prioritizing open communication and collaboration to address concerns and explore opportunities for positive local economic and community impact.Navigated Licensing Process: Ensured compliance with Massachusetts Cannabis Control Commission regulations and guidelines by closely coordinating with legal teams and advisors, maintaining open communication with regulators, and addressing questions or concerns.Sourced Real Estate: Conducted extensive research and analysis to locate the ideal property for operations, considering zoning restrictions, accessibility, and market proximity. Collaborated with commercial real estate agents and local experts, negotiating lease terms aligning with business goals and budget.

Played a pivotal role in shaping the company's customer service operations during a period of rapid growth. Contributed to over $40 million in cannabis sales in 2019 alone while expanding into multiple states. Helped successfully launch two new dispensaries while consistently overseeing nearly 3-hour-long lines.Key contributions:Orchestrated & streamlined customer service operations: Devised and refined operational protocols, ensuring a consistently elevated service standard. By embracing best practices and adapting to evolving customer demands, was instrumental in forging a reputation for excellence.Optimized CRM software (Zendesk): Spearheaded the customization and optimization of Zendesk platform, resulting in streamlined workflows, efficient customer inquiry management, and precise performance metric tracking. Empowered prompt response and was effective in serving customer needs, cultivating loyalty and satisfaction.Conflict resolution leadership: Acted as the primary point of contact for customer service matters. Proactively addressed challenges and resolved disputes. Maintained transparent communication and displayed empathy toward customers, contributed significantly to enhancing brand image, and fostered enduring relationships.High call volumes: Efficiently handled all inbound phone inquiries, ensuring timely responses and accurate information dissemination. Proficient multitasking and prioritization skills allowed for effective management of high call volumes while upholding exceptional service standards.

Associate Of Arts - Aa, Business Administration And Management, General

Liberal Arts And Sciences, General Studies And Humanities