Dan B. Email & Phone Number

Lincoln, Nebraska Area

• Assisted Sales in securing a 1200% increase in new web portal contracts during tenure by leading demonstrations and small group training sessions with both strategic decision makers and end-users
• Understands customer requirements to ensure final product updates exceed client expectations
• Authored and formalized training documentation of best practices, product SOPs and policies; provided training to internal training groups and directly to clients
• Routinely performed QA testing, including validation of security patches for Sharepoint and Spotfire
• Performed all UAT for web-based client portal (SharePoint), a proprietary eCDM system, and digital signature portal (CoSign), and supported clients through the process
• Served as an ITIL and Incident Management System Administrator, with experience utilizing multiple platforms including ChangeGear and Service Now

Lincoln, Nebraska Area

• Acted as client advocate by understanding needs of multiple independent organizations from esoteric detail to conforming to federal mandates
• Provided redundant feedback for product and process improvement, and worked through configuration to meet clients’ specific needs
• Established new role on team as Infrastructure Subject Matter Expert, and ITIL System Administrator
• Led key clients in transition to new federal servicing platform, and provided training and support for best practices