Dan Barker Email & Phone Number

Mornington, Vic, Au

Mornington, Vic, Au

Melbourne, Victoria, Australia

Managing leaders of teams spanning formal complaint (IDR) and contact centre operations. Implementing strategic improvements and uplifting leadership capabilities across the team.

Melbourne, Victoria, Australia

Leading a highly skilled, specialised team to ensure our members are receiving a fair outcome when they lodge formal complaints and/or require dedicated case management.

Melbourne, Victoria, Australia

Working for one of Australia's leading Superannuation Funds, this is a unique role within the Risk environment with a heavy focus on system administration - managing the online Risk platform. Under a transformation banner, this requires astute understanding of the varying demands of stakeholders across the Risk landscape, to deliver a system design that meets requirements whilst standing firm on the twin goals of simplification and accessibility.This role has given me a chance to further refine on my change management skills and technical capabilities.

Melbourne, Victoria, Australia

Formed and led a unique multi-disciplinary team, which was tasked with managing the company's data integrity alert monitoring platform. Team functions included gathering business requirements, software development and testing. The team's success soon led to a doubling in size from 3 to 6 direct reports, as our mandate was expanded to include other key functions such as rectification of complex data errors and expanding the reporting capability of the platform. Fostered a high-performance culture, promoted autonomy and positive stakeholder management across the team.