• Responsible for building and managing executive relationships across Highmark’s Health Plan • Plan, schedule, and monitor strategic initiatives in several verticals under the Health Plan and supporting business areas• Developed a multi-year sourcing strategy for the Call Center category with key stakeholders and SMEs• Negotiated $1.1MM in cost savings and $1.2MM in cost avoidance between incumbent BPOs in the call center category• Executed negotiations with incumbent and new suppliers in the Payment Integrity space resulting in $2MM in administrative cost savings

• Worked with the corporate team, business units, and stakeholders to prioritize an evolving portfolio of high-value, process improvement and sourcing initiatives• Created and implemented a sourcing strategy for the Contingent Labor space to improve cost structure, transparency, and centralize the process across the Highmark enterprise• Developed a multi-phased strategy focused on Diversity inclusion within our Contingent Labor category targeted to increase spend with Diversity certified vendors • Managed several departments’ needs and expectations through the initiation of the centralization of our Learning and Development program

• Conducted a payroll and benefits GAIN negotiation resulting in $4.7M (38%) in annual savings while maintaining existing service levels• Served as a Lead in executing two Kaizen events in different Business Units (BCS, GRP) to identify efficiency gains, process improvements and cost savings ideas with existing suppliers• Led 4 eAuctions across different commodities which resulted in $407K in cost savings (average % = 17.43%)• Managed the onboarding of a temporary labor supplier across multiple locations after achieving $330k (14.2%) savings and improved service levels via a GAIN negotiation• Executed 7 Supplier Summit negotiations which resulted in $205K in cost savings (average % = 7.03%)

• Work with the corporate team, business units, and regional stakeholders to prioritize an evolving portfolio of high-value, process improvement and sourcing initiatives across approximately $100M annually• Led Kaizen events for different business units to identify efficiency gains, process improvements and cost savings ideas with existing suppliers• Execute various Negotiation strategies (F2F, Supplier Summits, Gain negotiations) to identify cost savings ideas• Execute eAuctions and various e-sourcing events via the Ariba sourcing tool across different commodities, and serve as a Subject Matter Expert for the Company, advising multiple teams on strategies and options to optimize their events• Managed a company split inclusive of negotiating and separating multiple high profile contracts

• Manage sourcing projects and processes for high profile Fortune 500 clients • Perform research and collect market intelligence to create and deliver market landscapes to client inclusive of industry trends and competitor identification and analysis • Oversee multiple Ariba sourcing events for clients inclusive of RFP’s, RFI’s, and auctions to ensure supplier understanding and response completion• Educated and trained client sourcing team on Ariba sourcing events such as RFP’s and auctions (discount, total cost, index pricing, dutch, etc.) increasing number of events in the pipeline• Implemented a streamlined Ariba contract management process for a client in order to improve user adoption and ensure appropriate contract visibility to key leaders in the organization• Analyze supplier proposals to identify outliers, gaps and initial results in order to provide bid package summaries to client• Responsible for driving project timelines and managing key deliverables for client projects • Adhere to client policies while continuously identifying gaps and areas for improvement

The Expert Care Manager is a named contact within Ariba that acts as anAccount Manager for the customer.• Conduct customer site visits to learn of their internal business processes and provide best practice solutions • Provide day to day user support to assigned customers• Assist customers with scoring & evaluating suppliers via RFP’s & auctions• Prepare monthly customized reports for customers of their Ariba activity • Create training materials and procedures to share internally and externally• Increased user adoption through best practice implementation based on information collected during customer site visits, training sessions, and data review• Selected as Ariba Expert Care Representative at national product launch held in Las Vegas (AribaLIVE)• Facilitate additional Expert Care contracts through referrals• Assist commercial team by providing data and personal insight to customer needs• Share knowledge with the global support organization on customer configurations and advance functionality• Advocate for customers internally by sharing high priority technical issues with our Technical Support team• Utilize Ariba’s e-sourcing system to help clients create robust bid packages

As a Customer Support Senior Specialist, I supported Ariba applications for internal and external customers in the Sourcing Division.• Served as a Certified Contract manager for Ariba Contract Management Pro• Enabled site customizations as a Site Administrator & support hardware & software applications• Interfaced with other Ariba teams to ensure customer satisfaction• Reduced wait time and customer complaints as Queue Manager• Supported event planning, quality management, and online auctions • Served as new hire mentor and provide internal training

• Provided inbound application and functional support for all relevant Ariba applications, internally and externally• Utilized strong problem solving skills to troubleshoot software issues • Responded to customer inquiries with a 9.27 CSAT customer satisfaction

Prepared a bid evaluation for PPE• Analyzed proposals received from a Personal Protective Equipment (PPE) RFP• Created a bid evaluation methodology and presented results to management.Implemented a program to disposition excess inventory.• Gathered data to determine inventory prices and material aging information• Prepared spreadsheets with merchandise information for potential purchasers to review• Communicated with clients and competitors to move non-performing items

While interning at TruFoodMFG, I assisted two MBA Interns in the implementation of the Enterprise Resource Planning (ERP) System.• Gained a thorough understanding of Tsudis’ end-to-end supply chain • Assisted in establishing an ABC Classification for inventory• Redesigned the warehouse to increase visibility and accuracy of inventory systems• Participated in Kaizen workshops to identify continuous improvement opportunities