Dan Bechtold Email & Phone Number

Columbus, Ohio Area

This role is one of the most exciting I've had to date while working at Expedient. As Technical Resolution Manager, it is my responsibility to respond to and resolve Expedient client escalations by coordinating across OSC functional teams. By collaborating with the extremely talented technical resources within the OSC, I will ensure that our clients receive exceptional support of the services Expedient provides.

Columbus, Ohio Area

My main responsibility is to create and manage a training program for new hires in Expedient's Operations Support Center. One of my main goals is to provide our new hires with key information about their responsibilities as it relates to their position. I want to impart an understanding of our corporate history, departmental structure and services, in order to convey the myriad of opportunities that exist for advancement at Expedient.Additionally, I aim to instill the core values of Expedient that will impart our culture of white glove customer support and exceptional outcomes that both our customers and our employees are looking for.

Columbus, Ohio

I am one of Expedient's Technical Supervisors within its Operations Support Center. My oversight includes the local Operations Support Center staff at our Columbus, Upper Arlington facility and the Tier-2 Technician staff across the enterprise. I serve as a technical escalation point and work to make sure that the team is supported in their efforts to support our clients.

Columbus, Ohio Area

I am the Team Leader of the Operations Support Center in our Columbus, Ohio data center. I work to ensure that members of my team are supported in their efforts to provide our customers with a high level of service. I provide local oversight in the market while serving as a technical/operational escalation point for my staff members.

Columbus, Ohio Area

I work with Account Executives to bring clients into our organization. I am involved with the technical details, ensuring our services will meet the scope of requirements for the prospective customer. My main focus is designing and presenting solutions to complex IT problems. I also focus on cost savings and environment optimization.

I worked in Expedient's Operations Support Center as a tier III engineer. My primary responsibility was to support customer and internal infrastructure in order to maintain SLA (Service Level Agreements). Secondary responsibilities included team training, documenting technical infrastructure, receiving/resolving escalated cases from lower tier support, and on-call support.My expertise lies primarily within the Network Engineering realm but I am well versed with VMware operating systems as well. Due to the nature of our business I often engaged in basic system administration duties as well.

Responsibilities Include:Network drop patching Device maintenance (software/hardware upgrades)Interfacing with customer to determine network capacity needs.On-call responsibilityWorked on NMCI (Navy/Marine Corps Intranet) contract and supported multiple Naval base campus networks directly. Contract support mandated that I carry a Top Secret security clearance.