Dan Becker Email & Phone Number

Twin Cities

Sr. Claims Leader – Minneapolis St. Paul, MN *Successfully provide overall strategic direction for regional P+C claims teams*Partner closely with operations, sales and marketing partners within the corporate segment to align and roll out key strategies *Sound decision making and problem solving abilities that range from immediate operational to long term strategic decisions*Establish strong cross-functional relationships with other internal groups such as HR, Sr. Claims Managers, CRM, Process Leaders*Manage team on fraud related processes to increase investigation penetration of fraudulent claims activities*Accountable for over 20,000 customers satisfaction and over 50M dollars annually. *Responsible for all operational planning, staffing, leadership, call management, customer service, work environment and performance management in the region and branch. *Consistently achieve exceeds ratings in work environment, efficiency indicators, leadership, and quality measures that directly improve bottom line*Elected member of Executive Leadership Advisory Board which works with other zone leaders to collaborate together to ensure all areas of new process decisions are value added and successfully implemented. *Developed and lead cost reduction initiatives that decreased legal and IME costs*Excellent marketing communication and planning skills, on both strategic and tactical levels*Superb record of execution *Strong analytical skills and ability to make data-driven decisions*Ability to communicate persuasively and tactfully with all levels of Sr. management, co-workers, and customers, in written and verbal forms*Promoted from within to Regional/Community Manager*Comprehensive understanding of auto, motorcycle, medical, PIP, bodily injury, medical fraud, insurance fraud and all aspects of Property and Casualty claims.

Twin Cities

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▪ Promoted from sales to Senior Corporate Operations Manager and directly responsible for managing, influencing and leading a high visibility Internet Provisioning team.▪Successfully represented Corporate Operations in executive meetings by recognizing and defining problems, analyzing data and formulating solutions.▪ Successfully developed, implemented and deployed new companywide operating process - Project Pinnacle. After Action Reviews of Project Pinnacle showed measured success in simplifying the corporate strategic operating methods, policies, and procedures.▪Enhanced interdepartmental communication and teamwork with operations team and internal departments by public speeches with executives of departments and team building interaction.▪Developed metrics and measurements for Internet Protocol Operations Team. Implemented a new bonus pay program to increase employee motivation and equitable pay structure.▪Identified interdepartmental business concern between sales and operations. Analyzed information, met with leaders to create solution. Presented cross country webinars and meetings to train on new sales and operations protocols.▪Improved the analyzing, budgeting, and forecasting of Internet Product promotions, new product rollout, and changes affecting revenue.