Dan B. Email & Phone Number

Began Business Technical Analyst Role June 2022:Fast Food Restaurant Client, Hybrid Delivery, Current Engagement- Translating client's Non-Functional requirements to technical requirements by creating Epics and User Stories in Atlassian Jira- For an offshore software development team, writing and refining User Stories, then assigning stories to development sprints based on priority and team bandwidth- Maintaining a knowledge base in Atlassian Confluence for standard operating procedures, responsibilities, and definitions for all Business Technical Analysts assigned to our engagement- Compiling package release notes every sprint to explain software updates to marketing team- Increasing visibility across all teams into deployment status of current in-progress initiatives- Calculating the actual cost of all work completed across the engagement and creating data visualizations with Power BI for presentation to client stakeholders- With a cross-disciplinary team, participated in 28-hour client-sponsored hackathon, winning two vendor prizesConcluded SaaS Migration Coordinator role June 2022

Agile Business Process Analyst, Fast Food Restaurant Client, Remote Delivery, March - May 2021- Wrote and maintained Agile instructional materials to be used in client-facing trainings- Participated in daily standup meetings to report progress and blockers to teamBegan SaaS Migration Coordinator Role May 2021:Energy Technology Client, Remote Delivery- Coordinated migration of GitHub Enterprise Server to GitHub Enterprise Cloud- Administered 2,200-user GitHub Enterprise Cloud implementation- With GraphQL, the GitHub REST API, Python, and Powershell, wrote utilities to automate clerical Enterprise administration tasks- Resolved Tier 2 support issues for a user base spanning US, European, and Indian time zones- Managed an offshore team's resolutions of Tier 1 support issues- Assembled weekly reports of Enterprise license utilization for senior stakeholders- Gathered and organized user data for GDPR-compliant report- Wrote and maintained documentation for the Enterprise’s standard operating procedures

Greater Milwaukee Area

- Wrote an automated script in the AutoIT language to install LabView on student computers- Received and imaged new computer shipments - Assisted five to ten professors and students per week in troubleshooting computer hardware and software problems- Securely erased hard drives of decommissioned computers- Installed and configured specialized engineering software packages on professors’ and students’ computers- Resolved four to seven tech support tickets per week through SpiceWorks® IT ticketing system- Installed Windows on students’ Apple computers using the Bootcamp utility

- Managed District endpoint protection, including both desktop systems and internet-connected scientific instruments- Analyzed Malware and Phishing email reports- Administered a Phishing attack simulation- Updated existing and drafted new security posture documentation