Danbi K. Email & Phone Number

Parramatta, New South Wales, Australia

Service Delivery

Seoul, South Korea

The Junior Infrastructure role involves daily monitoring of IT legacy systems, supporting server maintenance, and experience with SharePoint. The IT Helpdesk role involves resolving IT software/hardware issues for both Windows and Mac operating systems, managing onboarding and offboarding processes, and providing tech support using Active Directory.Each role has its specific focus and responsibilities within the IT department.Also, provided a monthly report of expenses spent on IT, including costs for hardware, software licenses, IT services, maintenance, subscriptions, and any other IT-related expenses incurred during the month.

Seoul, South Korea

Part of the Service Operations Team at Mercedes-Benz Financial Service Korea, responsible for various IT tasks and operations. Managed the local ticket system, which involves handling IT operations management as the third in command.Also, assisted security management, and handled administrative tasks related to security applications, such as those associated with the database server and USB access/document management. Involved in applications access management, which includes tasks like creating accounts, decommissioning access, and changing permissions for different applications handle account management processes for onboarding and offboarding employees, ensuring their access to IT resources aligns with their roles. In addition, application tech support to resolve application issues.Have experience using JIRA and Confluence, which are popular tools for issue tracking and collaboration in the software development and IT industries.Overall, experienced a diverse set of responsibilities in IT operations and management, encompassing various aspects of IT support, security, and access management.

Namdong-Gu, Incheon, Korea

Part of the Big Data Hadoop Project at Citibank. -data lake preparation and implementation SAS migration preparation and integration.Daily report to update issues and resolutions. Data validations on Card DWH & Banking DWH.Daily monitored job for auto files transfer system - assisted the card team for testing

Mapo-Gu, Seoul, Korea

· Worked for Lionbridge Bixby testing project - QA management for AI assistant mobile applications. also, NLU programming assistant. · Product Lifecycle Management: user-friendly updates and fixing app issues.· acted as communication bridge for Programmer and Business users to determine application workflow and for them to make a tech decision. · lead monthly patching for applications

Bachelor'S Degree, Information Technology

Dropped

Diploma, Computing

Software and IS&BA

Hsc, Business, Science, Math, Esl, Music, Pe, Photography, Economic

Secondary School, Mathematics, Esl, Drama, Music, Movie, Pe

Year 10, Class of 2011

High School Preparation And General English, English

Attended English Course for 6 months

Secondary Education, Korean, English, Mathematics, Science, Society, Korean Heritage, Art, Music, Pe

고등교육 (고1 반학기)

Lower Secondary(Middle) Education, 국어,영어,수학,사회,과학,역사,미술,음악,체육,도덕,한자

중학교육

Elementary Education, 국영수사과미음도한체

초등교육