-Supported and troubleshooted Health related products and products

-Supported Call Center Management software through ServiceNow tickets-Resolved software issues and analyzed trends-Partnered with global development teams to address critical issues -Worked with product owners to implement changes to applications for a better customer experience

-Managed a team for a pilot program-Observing and coaching Advisor performance-Providing performance feedback to other managers-Providing support for 10 managers-Conducting audits on performance-Generating reports to reduce non-productive time

-Tier 2 Technical Support Advisor-Mentored and trained Advisors-Performed quality audits on Advisor performance-Handled partner and complex escalations to resolve high level customer issues-Maintained ownership of complex calls through issue resolution

-Troubleshooted and maintained ownership of complex iOS issues

-Provided Tier 1 troubleshooting for iOS products

-Graphic designer-Promotions for various venues

-Maintained and organized physical inventory for store-Oversaw process for managing incoming and outgoing shipments-Coordinated the storage for internal record for company audits-Consistently provided feedback to store management on gaps in processes-Built and created employee handbook to scale the role

-Provided training to new associates-Performance management experience-Established highly engaged culture of associates-Held accountability check-ins to ensure positive performance-Maintained physical stock for warehouse

-Creative director for all graphics and design-Performance management experience-Experience with Executive clientele-Promoter and event producer-Event manager

-Director of Social Media for all artists and labels-Graphic designer

Receive high volume of incoming phone calls and respond to inquiries. Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.

eFanGuide/ Hollywood.com is one of the largest and most popular fan site networks on the Internet with hundreds of official, authorized, and unofficial fan sites. eFanGuide prides itself on providing quality websites with current information on today's hottest entertainment. The President of eFanGuide credits me with helping improve and save eFanGuide from going under during the dot com bust. Notable Achievements: Presided over creating an overall, new edgy site that included bringing in more traffic to the sites, increasing revenues, new design, and supervising and increasing productivity for over 100 sites. Provided a new design, content, and overall new experience for the anchor site, BritneySpears.Org. Increased traffic from 15,000 visits a day up to 77,000. Increased revenues 40%. BritneySpears.Org was the largest and most popular Britney Spears site on the Internet.