Managed casino software on two separate properties (Horseshoe, Lady Luck)Installed and maintained point-of-sale terminals, promotional kiosks, card embossersExtensive data line installation, termination, toning, and network configurationUpgraded large numbers of desktop and laptop PCs to Windows 10, and later, 11Installation and troubleshooting of a variety of printers, scanners, and other peripheralsManaged daily backups for critical casino data, in compliance with state gaming law“Cold start” of all servers and systems in the event of power loss or other critical failuresInstallation and maintenance of video walls, TV-over-IP, and the sound systemClose coordination with both software and hardware vendorsHelped new employees familiarize themselves with Okta and Microsoft 365Helped onboard and mentor new IT specialists hired to the team

Replacing old Windows 7 and Windows XP desktops and laptops with Windows 10 desktops and laptops. Backing up and restoring all user data. Replacing old accessories and wires. Troubleshooting Windows 10 install problems

Performing various IT troubleshooting tasks for users in the building. Monitoring VMware ESXI 5.5 server and various cisco and linux routers.

Testing and bug hunting for Call of Duty: Black Ops 4

Summer camp tech counselor at iD Tech camp. Taught kids of all ages how to use professional software for their own creative projects.

Assisted with data entry, research, and led meetings.