Deliver new features and enhancements for our suite of Salesforce products, including back-end and front-end components.Work closely with cross-functional team members to define new product features based on market needs.Write code following all best practices and standards, with a strong focus on security controls.Conduct and participate in code reviews to improve overall code quality.Participate in all scrum ceremonies with the product team.

Creating positive impacting business outcomes for our clients Analyze and improve our client’s business processes and identify opportunities for improvement to support our client’s business objectives Developing solutions on the Salesforce1 (force.com) platform using Apex, Visualforce, JavaScript and SOQL technologies

Responds to requests for assistance from computer users to resolve malfunctions, system problems, and user application errors. Maintains control logs and tracks requests for user assistance; documents system issues, problems, and user application errors and monitors computer-system performance. Documents the assignment of equipment, maintains equipment inventory records, and maintenance contracts. Responds to telephone inquiries and provides assistance to computer users experiencing problems; answers questions regarding computers printers, voice mail, and electronic mail. Performs complex troubleshooting and support activities on PCs and LAN referred by Technical Support Assistant. Communicates system outages and problem-resolution status to users. Supports Technical Support staff in maintaining filing systems of archive tapes on Company servers. This support may include verifying successful backups and communicating with LAN technician if corrective action needs to be taken. Configures equipment as needed for upgrade and/or replacement. Installs software applications needed by users. Works with Branch users and business partners by phone to assist in the installation of new or updated applications. Communicates with vendors and support contractors to obtain repair services on malfunctioning equipment.Business Analyst:Spearheaded rollout of IVANS system for policy downloads. Integration and implementation for agencies in CA, AZ, NV, OR, WA.

Part of a nationwide support team providing tier 2 support for both customers and field techniciansAid field technicians to resolve any technical issues related to the kiosk PC - Diagnose Hardware Failure in key components of the PC Diagnose Software inconsistencies and re-install Drivers Troubleshoot and resolve any issues as it pertains to Kiosk Hardware Motors / Controllers /IO Boards/ Cable Continuity / Movement Manage patch/SW updates from server Coordinate Replacement HW as it pertains to Kiosk/PCTrain new Tier 1/ Tier 2 agents on software and call center protocol enhancements• Assisting Tier 1/ Tier 2 agents to restore kiosks into normal operation• Assist ecoATM customers complete transactions • Compile reports to diagnose and track trouble tickets using CRM software• Assist in the hiring and training of new T1 and T2 agents• Active contributor to Knowledge Base • Work closely with Tier 3 analysts and management team to fine tune operational procedures

Provide remote technical support for over 5,000 corporate and franchise restaurants nationwide. Provide restaurant support to back of house pc, registers, network equipment, and credit card terminalsAssisted onsite technicians in hardware installation and replacement/repair (i.e. hard drive, DSL router). Member of the Broadband and OCB teams, assigned to resolve special cases and escalations. Work with vendors (i.e. pc hardware, DSL, credit cards) to resolve issues within the restaurant environment in a timely manner.Log and track all cases in Remedy softwareMonthly monitoring of call metrics and statistics

provided guests with cutting edge spa services, based on the clients individual needs and requests.