Managed a portfolio of Infrastructure Monitoring Onboarding Projects. Identified and Instituted key project management processes. Team roadmap initiative planning and prioritization. Quality Management, Project Management, Problem Management and Continual Service Improvement focus. Additional responsibilities include problem identification and strategic resolution recommendations, audits, portfolio tracking and documentation, Operations process development and optimization and relationship management between Operations and Technical groups. o Effectively delivered Monitoring Onboarding Project Portfolio for internal and external customers.o Instituted project management processes, resulting in concise scope and requirements identification and accelerated project delivery.o Proactively identified critical customer and operational related gaps and proposed remediation.

Managed projects related to infrastructure changes, DB2 Mainframe upgrades, Client product onboarding automation and integration and SiteMinder authentication upgrades. Responsible for the full technology life-cycle of the projects, successful project implementation and risk mitigation. Additional responsibilities included project mentor oversight for new team members, central interface between technology infrastructure, development teams and the business, project documentation, milestone tracking, communication to senior management and accountability for project completion. o Effectively managing multiple projects ranging in size from $500K to $2.7M.

Managed projects related to infrastructure changes, bank reporting infrastructure development, affiliate management reporting, CRA Grants, regulatory examinations, system decommission and data feed migrations, and business infrastructure assessment. Responsible for the full life-cycle of the projects, successful project implementation and risk mitigation. Additional responsibilities include project resource management (16 onshore and offshore resources), financial forecasting and tracking, project documentation, milestone tracking, communication to senior management and accountability for project completion. o Effectively managed multiple projects ranging in size from $200K to $2.5M. o Oversaw the Relationship Management process to provide senior leaders with white glove treatment related to their technology needs, resulting in strengthened collaboration between the business and technology groups. o Acted as a resource manager and mentor for new technology project managers.

Managed a team of project managers focused on regulatory initiatives, new business and product development, Legacy system elimination, proprietary system enhancements, process enhancements and business optimization. Responsible for the full life-cycle of the projects, successful project implementation and risk mitigation. Additional responsibilities include project documentation, progress tracking, communication to senior management and accountability for project completion. o Directed a new team of eight project managers which resulted in solid execution of critical firm projects, strategic business requirements identification and successful milestone completion through the lifecycle of each project.o Designed a process to improve the project manager relationship with 20 different Operations teams, resulting in increased project resourcing, key project focus, improved project performance and project management skill development within the teams.o Successfully lead the 2010 and 2011 project prioritization and budget process for the Private Wealth Management Division. o Instituted and improved a division wide project tracking and communication tool utilized by 400 people, resulting in expanded project visibility to management, increased project accountability and early escalation/resolution of project inhibiting issues. o Effectively managed a complex $1,000,000 multi-year regulatory project, which allowed the company to test and institute new development ahead of schedule with minimal issues.

Oversaw the Application Change Management process for firm developed technology, managed multiple key projects annually to completion, and managed multiple teams including the Technology Support Desk, Systems Access Control, User Acceptability Testing (UAT), Account Opening Systems Support and Application Change Management teams.o Dynamically managed multiple projects annually resulting in enhanced capabilities for the firms systems, stronger controls and risk identification, creation of new functionality and system efficiencies. o Strengthened the collaboration between Operations and Technology, resulting in successful project completion, improved communications, expedited issue resolution and smoother roll-out of software and hardware upgrades.o Improved the efficiency of release management testing process which resulted in a reduction of 1200 hours (30 weeks) per year of manual system checkouts. o Strategic leadership of 10 globally located individuals in a complex Operations technical role, resulting in efficient risk identification and mitigation, thorough control identification, process improvements and time sensitive issue resolution.o Created team efficiencies by combining five team functions into two centralized teams, resulting in increased coverage of critical team functions and workflow inefficiency identification.

Liaised between Sales, Operations and Technology to resolve a myriad of inquiries, requests, complex issues and provide solutions.o Developed complex problem solving skills allowing me to effectively manage an increased number of complicated issues and bring them to resolution. o Analyzed 20 Operations team functions and identified workflow control gaps, resulting in streamlined issue communications, increased sign-off controls and improved issue tracking.o Optimized the primary Support Request Ticketing system through targeted Operations team process interviews and customization of the ticketing workflows. This allowed requests to flow between groups with greater efficiency resulting in more accurate and timely issue resolution. o Gained strong working knowledge of complex Operations workflows, resulting in effective issue guidance, issue ownership and client issue resolution. o Built strong relationships with Sales, Operations and Technology, resulting in real issue identification, issue prioritization and timely completion.

Liaised with Prime Brokers and high net worth clients regarding transition and trading of restricted securities.o Built a collaborative relationship with Securities Issuers, Prime Brokerage, Legal and the transfer agents which resulted in faster processing in restricted transfers.o Managed the 144A bond processing for the firm which streamlined our ability to transact 144A security lending and sales. o Consistent attention to complex details, which allowed transactions to process in a time efficient manner and resulted in flawless execution.

Involved in client account opening, trade booking, customer service and all related account matters.o Managed increasing volumes of client requests resulting in timely execution and action on client sensitive issues, ultimately resulting in high customer satisfaction. o Developed the ability to quickly re-prioritize a constantly changing queue of client requests, resulting is stronger multi-tasking capabilities which allowed me to manage an increased volume of requests.