Managed a team of 5 that performed daily checks & balances on all other department units in order to eliminate errors that could result in additional financial costs, inefficiencies, or customer loss. Managed an additional team of 6 that captured & processed over 200,000 orders annually including daily interaction with USPS and UPS. Reduced overall annual budget from $2.1 million to $1.4 million. Identify and negotiate with local and national vendors to fulfill departmental supply needs. Worked closely with other departments to identify best practices and potential flaws regarding new processes dealing with mapping, mailing, and scoping. Enhanced research and response dealing with customer concerns to include more detailed information for both customer and sales teams. Developed team members daily to improve understanding of processes & increase analytical skills. Fulfilled supply needs for 90+ field managers covering over 600 individual market areas. Daily processing and resolution of department invoices within SAP software.

Oversaw the distribution of 19 million directories in the Rocky Mountain & Northwest Region of the United States focusing on cost, quality, & timeliness. Responsible for reducing annual operating budget of $4.5 million by 20%. Established annual budgets for 90+ individual market projects. Reduced average time spent in market projects by 25%. Recruited, trained, and developed team of 13 managers to oversee delivery projects in 7 states. Designed training & development process for Associate Managers & Independent Contractors. Developed process, procedures, training model, and best practices for recruiting and retention of non-profit organizations to deliver 10% of core product as a fund raising venture. Presented to sales and marketing teams across the entire region on delivery of core product and collaborated to address specific needs for individual market areas. Worked closely with sales & marketing to identify proper saturation of core product. Integrated new acquisitions into the company standard process. Assisted in testing and development of third party phone verification system.

Managed the distribution of 6 million directories in North Carolina & surrounding states. Responsible for reducing annual budget from $1.5 million to $1.1 million while also reducing project delivery time by 15%. Performed training & development for new Associate Managers. Recruited, trained, and developed a returning Independent Contractor base throughout the region. Hired & trained phone operators to verify delivery of core product. Performed payroll duties for Independent Contractor base. Planning & Strategy for specific market needs in collaboration with local sales teams in order to achieve cost, quality, & timeliness. Performed SWAT duties on short notice to fill in for other market areas.

Managed the distribution of core product for 10 markets in the Minnesota & Wisconsin region. Reduced overall annual budget from $1.3 million to $1 million while reducing project delivery time by 10%. Performed training & development of new Associate Managers. Recruited, trained, & developed a returning Independent Contractor base for each market. Hired and trained telephone operators to perform calls verifying delivery of core products. Performed payroll duties for Independent Contractor base. Planning & Strategy for each market in collaboration with local sales teams.

Managed distribution of core product in select market areas in Iowa, Illinois, and Wisconsin. Recruited, trained, and developed local Independent Contractor base for each market. Hired and trained phone operators to perform calls verifying delivery of core product. Performed payroll duties for Independent Contractor base. Performed Planning and Strategy for method of delivery focusing on cost, quality, and timeliness.