Highly accomplished, solutions-oriented, and sought-after leader with 20+ years of experience and demonstrated success in delivering high-quality technical support to global customer base. My expertise lies in building a culture of excellence, driving continuous improvement, ensuring effective processes are established and documented, while relentlessly focusing on customer service and innovation.As a highly skilled professional with extensive experience in operations and risk management, I have successfully led cross-functional teams, implemented streamlined processes, and developed comprehensive risk mitigation strategies. I possess outstanding communication, collaboration, and multitasking skills, able to establish strong working relationships with global teams as well as clients.