Dan Chan Email & Phone Number

Newark, California, US

• Technical expert on infrastructure projects pertaining to Systems Infrastructure, demonstrating excellence and ability to learn quickly, striving for perfection within the fast-paced EV manufacturing environment.
• Operations support as a technical expert pertaining to critical systems infrastructure such as Rubrik Data Security and VxRail HCI platforms.
• Deploy, configure, and troubleshoot systems technologies such as VMware, Windows Server / Active Directory, DNS, and DHCP with ServiceNow / Jira tracking.
• Continually analyze and work to improve quality of services offered by IT thru automation and scripting platforms such as PowerShell.
• Datacenter systems and service hosting solutions for virtual OSs and implementations across VMware hypervisor platform supporting a globally distributed environment.
• Daily support of enterprise service deployments for back office services such as DNS / DHCP, AD, MFA, File services, Printing services, Email services across multiple domains, networks, etc.

Bubendorf, CH

• Oversaw installations, configurations, testing, and maintenance of business-critical OSs and infrastructure components via (Kanbanize) specialized application software and system management tools.
• Diagnosed / resolved computer-related hardware, software, and network issues for complex collateral, including Thermo Fisher, PerkinElmer, and Agilent GCs/LCs using industry software such as iFIX HMI/SCADA and.
• Served as primary point of contact for hundreds of biotech end-users throughout (ServiceNow) ticket lifecycle, tasked with researching, answering, and resolving escalated concerns while providing timely status updates.
• Conducted routine updates / preventive maintenance with monitoring (LogicMonitor) on all system / network components for continuous improvement of reliability, performance, and life cycle.
• Enhanced, reviewed and generated validation (MasterControl) documentation including IQ, OQ, and PQ for chromatography and lyophilizer / lyophilization systems as necessary.
• Standardized IT infrastructure across the organization by planning and implementing group-wide server hardware and operating system / software standards focusing on maximizing system efficiency / uptime.

Novato, California, US

• Directed the complete lifecycle for IT projects from design, planning, and documentation to presentation, deployment, and maintenance within scheduled timelines and budgetary commitments.
• Enhanced the network infrastructure by upgrading the Cisco UC VoIP system, increasing phone capacities, and adding PA speakers setup with VMware InformaCast server while linking to the schools' digital public address.
• Compiled Unix scripts with ARD / MDM to optimize classroom technology infrastructure for the management of classroom Mac labs and laptop / iPad carts at Orinda Union, Alameda Unified, Portola Valley, and Petaluma.
• Assessed and resolved DMARC mail flow and security issues by installing / managing the Town Tiburon Exchange 2010 server, configuring webmail and certificate services, and monitoring messaging queues for spam / threats.
• Identified, customized, and executed targeted deployment procedures for LaserFiche / SQL intensive SunGard e-Gov TRAKiT Enterprise system on physical / virtual servers to improve performance for city users / staff.
• Supported and utilized various enterprise / domain tools including MS SharePoint Server, SolarWinds, Windows Server Active Directory, DFS, DNS, WSUS, Hyper-V, and Group Policy.

US

• Delivered dedicated support to several hundred staff / talent while addressing / resolving Active Directory server and helpdesk issues to maintain smooth operations at main offices and concerts / events.
• Managed multiple daily tasks / responsibilities including Windows Server Active Directory management,Group Policy management, network printing configuration, and Outlook / Mobile email setup.
• Configured / adjusted Juniper & SonicWALL (KDAY-FM) firewall ACLs and VPN tunnels to provide secureaccess to end-users.
• Formulated / scheduled automated backups on Sony Tape Library and other LTO systems to optimizedata security, integrity, and recovery in-case of hardware failure and / or data loss.
• Provided on-site IT support for various events including assisting staff / talent during live festivals / concerts such as KIIS FM's Jingle Ball, iHeartRadio's Wango Tango, and Star 98.7's Not So Silent Night.
• Researched / analyzed multi-faceted work environments, implemented proactive hardware / software upgrades to enhance efficiency / productivity.