Dan Charles Email & Phone Number

Victoria, British Columbia, Canada

Victoria, British Columbia, Canada

British Columbia, Canada

Primary Responsibility is for core IT infrastructure and security of the Municipal networking environment.

North Cowichan Bc

Saanichton, Bc

Provided knowledgeable technical support and troubleshooting to Future Shop customers over the phone and in-person, strengthening my interpersonal and problem solving skills.Successfully obtained ISF certification for Display Calibration and preformed calibrations adhering to industry standards to provide best picture quality output on customer’s displays.Engaged customers in on-site upselling opportunities to sell complimentary parts and cables to customers to enhance and/or complete installations.Preformed consultations and site surveys to provide customers with cost quotes, best practices recommendations, as well as options for optimal installation and system operation.Responsible for personal inventory levels and various administrative duties for a two man crew, including weekly timesheets, gas tracking, consultation documentation, and daily scheduling.Participated in monthly training and learning sessions as well as store meetings and information sessions, so to further personal knowledge and growth within the industry.

Provided successful installation and calibration of consumer televisions, home theatre systems, speakers, audio visual racks and stands, in-wall and -ceiling speakers, amd projection systems.Conducted consultations to inform customers of installation costs, best practices, and options for optimal installation and system operations.Gained supervisory experience as a Lead Technician while working in a variety of residential and commercial environments, furthering my knowledge of industry services and best practices.Developed advanced organizational skills through daily experience of structuring and scheduling customers’ deliveries and installations.Employed knowledge of building and construction techniques to successfully pull audio, video, and data cables through ceilings, walls, and raised floors, creating complex audio-visual systems.

Edmonton, Alberta

Successfully took part in work-related training programs, including online courses related to Extron and Crestron programming.Gained advanced experience with strict project deadlines through the installation of integrated AV systems in professional and corporate environments, including board rooms and schools.Involved in basic client training and pre- and post-installation site visits to ensure customer satisfaction with the installation, which also provided experience in customer troubleshooting.Ensured successfully completed installations and basic programming of Crestron and Extron control systems by employing training and knowledge obtained through online learning.Set up, ran, and struck conference equipment including projectors, as well as sound mixers and microphones, live sound reinforcement, and recording equipment.

A+ Pc Technician, Pc Diagnostics And Repairs

Audio Engineering

High School Diploma, General