Dan Christie Email and Phone Number

Strategic Hiring Support Senior with a specialty in Job Ingestion, Hiring APIs, customer escalations, training, and onboarding.• Consistently achieves internal metric-based goals around productivity and customer satisfaction while supporting a complex, high-volume book of Corporate and Staffing accounts• Partners closely with Sales and Customer Success to deliver a world-class customer experience through support tickets, escalations, and a regular cadence of customer-facing Success Reviews.• Actively works to help promote and maintain a culture of inclusion, diversity, accountability, and success• Evaluates and delivers peer-to-peer quality reviews and feedback• Regularly builds and maintains team resources on complex product features and processes• Subject Matter Expert on multiple technical product offerings, including Job Wrapping and Hiring Integrations• Subject Matter Trainer involved with Strategic Support Onboarding, Job Wrapping Training, and Hiring Integrations• Leans in to assist with management duties as needed by leadership

Utilized SQL, curli calls, engineering documentation, and more to provide timely support for complex technical issues to Tier 1 Global Support Teams across a variety of LinkedIn products and services• Successfully collaborated with cross-functional teams, such as Tier 1 Support, Engineering, Product Managers, and Product Education Teams to deliver quick customer solutions,• Consistently exceeded productivity targets throughout duration of rotation• Partnered closely with Product Education and Knowledge Management Team to grow and improve customer and support resources.• Nominated for Product Quality Growth Mindset Award

Collaborates with a board of alumni dedicated to raising funds and managing assets for the Bellevue West Forensics Team.• Created and actively manages the team website at www,belleveuwestforensics.com• Works closes with Board Treasurer to manage team funds• Organizes and leads board meetings• Assists with fundraising strategies• Communicates with Forensics Team head coach, students, and parents regarding board priorities and team needs

I work with high school students to conquer their fear of public speaking, grow their writing and performance skills, and prepare for the professional world. I specialize in coaching students in interpretation, but am capable and well-versed in the more traditional public address methods of speech as well. Students on my team regularly qualify to state and national competitions and have coached multiple students to National Finals.2022-2023 Nebraska South Assistant Coach of the Year

Consistently delivering timely and quality technical support and strategic consulting to a global network of top-level enterprise recruiters.• Provides technical and consultative support to a dedicated book of Global Enterprise and Search & Staffing accounts• Collaborates with global cross-functional partners to deliver a top-of-industry level of service and support to enterprise clients• Actively works to help promote and maintain a culture of inclusion, diversity, accountability, and success• Reliably achieves internal metric-based goals around productivity and customer satisfaction on a constant basis• Subject Matter Expert in Job Ingestion/Job Wrapping and Recruiter Integrations• Subject Matter Trainer and assists with internal onboarding, training, and continued learning for global support team

Consistently delivering timely and quality technical support and consulting to a global network of enterprise-level recruiters.• Supports a dedicated book of over 150 Key enterprise accounts• Collaborates with cross-functional partners to deliver a top-of-industry level of service and support• Actively works to help promote and maintain a culture of inclusion and success• Achieves internal metric-based goals around productivity and customer satisfaction on a constant basis

Consistently met and exceeded Sales metrics and quotas across multiple departments (Computing, Home Theater, Appliances, Autotech/Car Audio, and more)

Successfully managing multiple Geek Squad service departments while driving sales of services and service culture. • Drastically increased PC Repair efficiency• Regularly ranked among the top 50 Geek Squad Precincts in the company• Led a team of 10 direct reports, over 50 in-direct reports• Oversaw and implemented multiple sales and service strategy changes• Created a sales and service culture that enhanced the customer experience through education and sales of Geek Squad services

Driving performance and reducing erosion through managing and coaching correct front-end operation processes• Created a culture of superb customer service• Enforcement of company policies• Training and coaching of service plan pitches and general sales practices• Reduced turnover and increased performance metrics across entire front end

Impacted operational profits through successful hiring practices, budget control, loss research, and thorough training and onboarding.• Daily cash management• Candidate screening, hiring, and onboarding• Maintenance and repair of internal IT assets

Driving business success through managing multiple departments.• Corporate trained in grocery, inventory, perishable departments, and service departments• Completed daily cash management processes• Resolved customer escalations• Efficiently ordered perishable product across multiple departments• Oversaw training and performance of 100+ in-direct reports