• As the main source of information related to student engagement activities at Algonquin College, is required to be available, knowledgeable and keenly aware of the ongoing campus activities so as to respond accurately to a vast variety of client queries• Develops a variety of support procedures and policies to assist students and clients on campus, and online, in accessing student engagement opportunities & programming.• Proficient in mapping out best course(s) of action for students and clients utilizing keen awareness of campus and community supports and/or resources at hand.• With a client service focus, continually looks to promote and foster a caring relationship and attitude between College employees/practices and student/client populations.• Dedicated to the College’s commitment to learners and their path to success by collaborating with campus and community stakeholders.• Liaises and builds/maintains strong working relationships with partners at each of the three Ontario Algonquin College campuses.

• Organized and conducted meetings with students requiring assistance with program concerns (credits, program transfers, withdrawals), provided mentorship to students.• Promoted College resources and support services such as Peer Tutoring, Counselling, Centre for Accessible Learning, and Academic Advising.• Facilitated the completion of learning plans with students by determining the individual student needs and the best option available to meet those needs.• Developed, Organized and supervised individual and group activities to assist students seeking to improve their academic success.• Provided assistance for College-wide initiatives such as Key Performance Indicators, At-Risk Reports, and Student Retention Programming.• Coordinated and attended program council meetings, Student Success Committee meetings, and inter-provincial Student Success conferences.• Met with program coordinators and professors to develop and monitor success plans for students achieving unsatisfactory mid-term reports and academic standing.• Helped coordinate student orientation for each program within academic departments.• Conducted and coordinated phone campaigns to returning students before start-up of Spring, Fall and Winter Terms.

• Administered delivery of Residence Life programming modules according to student life cycle and College’s academic calendar.• Liaised between College and Third-Party Company stakeholders in the transition of Residence operation between parties through effective communication and collaboration skills.• Recruited, hired and trained student employees team of 20+ members. • Provided students and Residence visitors with a one-stop-service point of contact for inquiries related to Residence & Campus Life.

Responsible for creating a student-focused residence environment; focusing closely on ensuring a successful transition to post-secondary and independent life stylesCollaborate with Centre for Students with Disabilities closely; referring students as required and ensuring available services are known to Residence studentsObserve residents' behaviours ever alert to dramatic changes in personality that might signify academic problems, personal life stressors, or self-harming activityMentor and advise post-secondary students in academic and personal areas; committed to development of a positive, living and learning environmentDeliver affective presentations to educate student leaders within a residence setting; gained valuable knowledge of public speaking and info fair environmentsOrganization & Co-ordinationChaired numerous college committees such as Personal Security Committee Co-Developed a Residence Move-out Initiative; effectively decreasing the number of drop-outs of the College and/or Residence using excellent listening skills and referralOrganized and facilitated orientation events for new college students:Co-operated with Student Affairs & Orientation, Student AssociationRecruited large team of volunteer staff; co-implemented Parent OrientationPlanned and implemented Residence Orientation for 1000+ studentsCoordinated two-week-long training for residence student leadersCarried out numerous procedures to ensure students' safety and comfort, including moving students to "safe rooms"; trained Residence Life Staff in Fire ProceduresOffice SupportEffective time management skills allowing for daily meetings and tasks to be carried out with very little challenge; utilize Microsoft Calendar to efficiently set-up prioritiesProduce computerized documents utilizing current software including MS Word, Publisher, Internet Explorer, Corel Draw, GENESIS and various Data-Base programs