Dan Curch Email & Phone Number

Schnecksville, PA, US

Birmingham, Alabama, United States

• Creating & managing a new hire/onboarding training curriculum that will help new employees get up to speed quickly in their role.
• Supervising ongoing team development, support & process improvements.
• Developing a centralized forum for team recognitions and accomplishments.
• Collaborating survey results to help identify the most critical knowledge gaps within the team.
• Facilitating a learning plan that focuses on leveraging 'lessons learned' feedback from the team.
• Interacting with an open dialogue around errors to avoid future mistakes and improving our process by educating our teammates.

Birmingham, Alabama, United States

• Led and managed staff of 18 team members engaged in administering complex prescription benefit set-ups.
• Conducted performance monitoring, career path progress, regular one-on-ones, and yearly performance evaluation in support of development of all team members.
• Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
• Supported calls with brokers, clients and PBM Partners related to process or project escalations as needed.
• Developed active lines of communication with internal cross-functional partners and other stakeholders throughout the client project life cycle, including status reports on project milestones, scope changes, risks and.

Birmingham, Alabama, United States

• Identified client requirements, determined schedule availability, promoted services, defined process and related materials, provided quotation & contracts, acquired customer paperwork, mediated process, resolved.
• Responsible for understanding the client's organization & structure, knowing the client's product/services and staying aware of client news and changes.
• Educated clients on new products or services to increase company revenue.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Allentown, Pennsylvania Area

• Supervised and directed a team of 8 Payroll Specialists.
• Provided leadership and technical advice on multiple product lines in order to resolve problems.
• Established and maintained a positive, professional relationship with clients and CPAs.
• Worked with clients to resolve issues and review payroll service as needed to insure the branch maintains the highest levels of client retention.

Franklin Lakes, NJ

• Built, managed and led a team of 13 benefit operations analysts consisting of a blend of offshore/onshore direct reports.
• Responsible for entering issues/complaints into an internal database, determining the root cause and preventative measures. Volumes ranged from 150-300 complaints per month.
• In 2015, led the organization in managing 37 new client implementations resulting in $187M of net new business.