Dan D. Email & Phone Number

Quantico, VA

Responsible for pushing software updates and third-party applications to client workstations and servers via SCCM. Scan for system vulnerabilities using Security Center (ACAS). Implement new firewall policies using McAfee Enterprise Firewall. Remediate workstations and servers using RDP and Dameware. Assist the Service Desk with any Lexmark Multifunction.

Quantico, VA

Employed by General Dynamics as a government contractor working for GDIT as a TIER II Service Desk Technician supporting the Air Force Office of Special Investigations (AFOSI). Support the military and Special Agent clients at AFOSI HQ or in the field via phone or remote software and handle walk-ins, also perform deskside assistance when issue cannot be.

Arlington, VA

Update CAC credentials in Windows 7, Reset certificates in ActivClient, Update Trust Center certificates in Outlook 2010, Update certificates in Internet Explorer, Monitoring and evaluating network usage and performance; Performing system start-up and shut down operations; Maintaining availability of the network to users in keeping with the availability.

Bethesda, MD

Currently employed by DMI as a government contractor working at a secure facility in Alexandria, Virginia. I work both alone or in a small team where my job is to upgrade roughly 15,000 workstations from Windows XP to Windows 7 and MS Office 2007 to MS Office 2010, this includes both desktops and laptops. Responsible for imaging using User State Migration.

Reston, Virginia

Employed as a government contractor at a secure facility in the District of Columbia as part of a team providing support to our project including, installing, configuring, diagnosing, repairing, maintaining and upgrading all hardware and software while ensuring optimal performance. Troubleshoot computer components and support replacement of hardware and.

St. Cloud, Minnesota Area

As the only IT person in the dealership I assisted the dealerships 150+ clients with their problems, ranging from a simple reboot of their PC, setting up an IP printer, removing viruses, setting up a network drive, installing software, configuring their email to re-installing a fresh copy of Windows. Being the only IT person I had to prioritize my schedule.

St. Cloud, Minnesota Area

Repaired over 2000 computers that include replacing hardware, installing operating systems such as Windows 2000 through Windows XP, cleaning PC's of malware and viruses using products such as Malware-bytes, Superantispyware, Spybot, HiJackThis, and Virus removal tools from Norton and McAfee.Responsibilities include offsite installation, maintenance and.

Associate Of Arts (A.A.), Computer Support & Network Administration

Education record