Responsible for pushing software updates and third-party applications to client workstations and servers via SCCM. Scan for system vulnerabilities using Security Center (ACAS). Implement new firewall policies using McAfee Enterprise Firewall. Remediate workstations and servers using RDP and Dameware. Assist the Service Desk with any Lexmark Multifunction Device. Create standard operating procedures (SOP). Configure Cisco switches and routers for AFOSI locations. Troubleshoot network problems, including layer 1 issues, port-security, wrong vlan, disabled ports, and submitting remedy tickets to big Air Force for further troubleshooting. Implement network STIG’s. Submit monthly vulnerability and trending reports. Assists clients with VTC's.

Employed by General Dynamics as a government contractor working for GDIT as a TIER II Service Desk Technician supporting the Air Force Office of Special Investigations (AFOSI). Support the military and Special Agent clients at AFOSI HQ or in the field via phone or remote software and handle walk-ins, also perform deskside assistance when issue cannot be resolved over the phone. Provide support for both NIRP and SIPR systems, Create/Modify client accounts in Active Directory and NetIQ, create mailbox accounts in Windows Exchange Server, Add/Remove clients to ORG boxes and distro lists, utilized both Dameware and RDP to remote to client’s workstations for troubleshooting, setup Lexmark MFD’s both locally and at remote sites for scanning and printing, setup Lexmark printers security settings so that they meet STIG requirements, image and configured VPN software for both laptops and tablets. Software utilized includes Active Directory, Remedy, McAfee, Dameware, RDP, MS Lync, and Outlook.

Update CAC credentials in Windows 7, Reset certificates in ActivClient, Update Trust Center certificates in Outlook 2010, Update certificates in Internet Explorer, Monitoring and evaluating network usage and performance; Performing system start-up and shut down operations; Maintaining availability of the network to users in keeping with the availability times prescribed in the requirements summary; Establishing user accounts; Scheduling/ notifying users of planned and unplanned changes in system availability; Installing, relocating, and/or removing cabling; Performing preventive maintenance, back-ups and archiving functions; Diagnosing and correcting hardware and software problems; Configuring hardware and software; Providing technical support of hardware, software, cabling and peripherals; Developing and/or maintaining documentation that contains standard operating procedures, including operation and maintenance procedures; Providing for the administration of network access and authorization to specific network applications such as electronic mail, file, and communications services, including remote access; and Implement and maintain current virus protection software for network servers and desktop processors. Develop/document site preparation requirements and system installation plans; Performing pre-deployment site evaluations; Installing the hardware and software that comprise the system; Performing all needed data loading/conversion; Conducting training in the operation of the system; Conducting and documenting performance tests; Making necessary modifications to software/hardware/configuration/procedures identified during the installation/deployment phase; and Conducting and documenting post-deployment evaluations. Remedy. Dameware. DISN DVS Certified.

Currently employed by DMI as a government contractor working at a secure facility in Alexandria, Virginia. I work both alone or in a small team where my job is to upgrade roughly 15,000 workstations from Windows XP to Windows 7 and MS Office 2007 to MS Office 2010, this includes both desktops and laptops. Responsible for imaging using User State Migration Tool (usmt), gather workstation information by running a script and filling in any relevant information that the script has missed, install any additional software and hardware, troubleshoot any issues, deploy workstations to clients, treat clients with respect and leave them with a good impression of the company.

Employed as a government contractor at a secure facility in the District of Columbia as part of a team providing support to our project including, installing, configuring, diagnosing, repairing, maintaining and upgrading all hardware and software while ensuring optimal performance. Troubleshoot computer components and support replacement of hardware and software in a timely and accurate manner. Handle multiple open issues and interface with customers at all levels with urgency, high-attention to details and great enthusiasm. Provide technical assistance and training to end-users while required. Assist the client in solving computer-related and networking issues. Adhere to Service Level requirements and performance targets while providing high quality service. Filled in on the Service Desk where I provided tier 1-1.5 support to roughly 2500 clients. Used HP Open View Service Center ticketing software to submit tickets on calls. The software used to service the Windows XP and Windows 7 clients, Microsoft Active Directory, Blackberry Enterprise Server to activate Blackberry’s, reset client’s password, or kill the device if client lost their phone, GOOD Enterprise Messaging for accessing enterprise emails via their iPhone, iPad, and Android devices, RSA SecurID software, and Microsoft Outlook 2010.

As the only IT person in the dealership I assisted the dealerships 150+ clients with their problems, ranging from a simple reboot of their PC, setting up an IP printer, removing viruses, setting up a network drive, installing software, configuring their email to re-installing a fresh copy of Windows. Being the only IT person I had to prioritize my schedule to make sure that things got done, that would sometimes mean I had to stay late or work a weekend. I had no problem staying motivated, I liked my job and found the job challenging as well as rewarding. Setup 10/100mps Ethernet wired and indoor/outdoor 802.11g wireless networks using equipment such as Engenius and Linksys wireless access points, Cisco routers, Cisco and 3com managed and un-managed switches, point to point outdoor antennas. Built and configured a Linux Smoothwall Firewall that the company used for 3 years. Setup a Cisco VPN to a remote store location so that they could access the servers.Worked with companies such as Ford, GM, IDS, and Reynolds and Reynolds with integrating their servers, Printers, and Software to work seamlessly with the dealerships networks and PC’s, I did this through setting up IP Addresses for their use, configured users computers to access their servers by installing any needed software such as Reynolds Era Access, GM Autobook, and setting up VPN access to their servers.Setup and configured users accounts on MS Server 2003 through Active Directory for network storage.One of my responsibilities while working as the IT Specialist at Miller Auto Plazawas the research and purchasing of software and hardware including Dell Windows XP – Windows 7 PC's, Samsung, Lexmark, and HP Laser Printers, Engenius, Cisco, Dlink, Netgear, and Linksys Wired and Wireless equipment, software such as Microsoft Office, OpenOffice.org, and AVG Anti-Virus products resulting in a substantial savings to the Company.

Repaired over 2000 computers that include replacing hardware, installing operating systems such as Windows 2000 through Windows XP, cleaning PC's of malware and viruses using products such as Malware-bytes, Superantispyware, Spybot, HiJackThis, and Virus removal tools from Norton and McAfee.Responsibilities include offsite installation, maintenance and operation of the wired and wireless networks, workstations, servers, and printers. I have repaired over 2000 computers. Promoted to Assistant Manager where my responsibility was to run the store including the purchasing of computers and parts in addition to my Technician duty of repairing computers.