• Produced sold out concerts at unique venues including the Willis Tower and the Spirit of Chicago yacht• Created Facebook and Google digital marketing campaigns resulting in LTV to CAC ratios exceeding 4• Designed and developed website with ticketing platform and merchandise ecommerce platform• Partnered with React Presents and Silver Wrapper to market North Coast and Wavefront music festivals• Managed guitarist Fareed Haque; booked summer tour and negotiated all contracts and fees with promoters

• Led Epic’s revenue cycle implementations from design phase to post go-live optimization for five clients across the U.S. (University of Chicago, Children’s Hospital of Atlanta, Community Health Network, MetroHealth System, and Brookdale University)• Regularly met with C-suite executives and middle management to design the software and in post-live strategic initiatives, including one initiative resulting in $5 million in additional cash receipts• Increased annual revenue 20% through analysis and improvement of charge capture and pricing methodologies• Cumulatively spent over 1,000 hours leading one-on-one and group training and mentoring sessions• Collaborated with corporate trainers to create online software training program to train over 200 employees• Developed, in conjunction with a third-party lockbox provider and payments processor, an online portal for patients to view bills and make direct payments, resulting in a 5% increase in patient payments• Leveraged referrals from extensive professional network for each project engagement

Our team implemented the Ciboodle CRM software suite at Nicor Gas. I was responsible for defining business requirements, creating technical requirement documents, leading the testing phase, and defining and improving key performance indicators through direct observation of end users.

I worked at Epic Systems as part Resolute Hospital Billing implementation team. While there, I ran projects at HealthPartners and Deaconess Health System. Both projects were long-term (~1 year) and followed the same general timeline: design specification gathering; specification build; build testing; end-user training; and finally, the official system go-live. The organizations I worked with expected to increase overall revenue, decrease the time dollars spent in A/R, and, in the end, increase net income. At both hospitals, we exceeded all of the aforementioned goals on time, while managing to stay under our project budgets. Beyond working on customer implementations, I also led an internal program to ensure customers completed their training requirements in a timely fashion and were provided the necessary support throughout their training.