Dan Degroat

Dan Degroat Email and Phone Number

Outage Team RSC III at Charter Communications @ Charter Communications
stamford, connecticut, united states
Dan Degroat's Location
Rochester, New York, United States, United States
Dan Degroat's Contact Details
About Dan Degroat

Dan Degroat is a Outage Team RSC III at Charter Communications at Charter Communications. He possess expertise in troubleshooting, telecommunication services, operating systems, software installation, voip and 38 more skills. Colleagues describe him as "I worked with Dan at Frontier Communications. Although Dan reported directly to me only for a short time it was easy to see he would raise through the levels of our department very quickly and he did. Dan was fantastic with our customers very calmly and smoothly delivering technical knowledge to end users in a manner that they could understand. I highly recommend Daniel for any position he feels confident that his high level abilities will allow him to succeed. " and "While we were co-workers, Dan consistently demonstrated an extremely sound work ethic and always engaged his co-workers in an honest and respectful manner. Quite simply, he's a great guy."

Dan Degroat's Current Company Details
Charter Communications

Charter Communications

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Outage Team RSC III at Charter Communications
stamford, connecticut, united states
Website:
charter.com
Employees:
25355
Dan Degroat Work Experience Details
  • Charter Communications
    Outage Team Rsc Iii
    Charter Communications May 2018 - Present
    Rochester, New York Area
    Research and escalate multiuser issues found on our HFC network. Respond to field and ROC requests for multiuser escalations. Monitor OutageView and Scope for trouble call trends and proactively escalate issues for investigation. Identify and attempt to cancel unnecessary trouble calls. Maintain excel spreadsheet for records of call attempts and cancels. Update CallRT system for auto dialing potential trouble calls.
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  • Time Warner Cable
    Advanced Technical Support
    Time Warner Cable Mar 2014 - May 2018
    Rochester, New York Area
    Provide technical assistance to field technicians during installations and service calls. Troubleshooting of VoIP, HFC network and all equipment, utilization, CMTS, IP/DNS configurations, signal issues and give assistance with billing systems (CSG/ICOMS), DOCSIS, all operating systems, peripherals and smart devices. WiFi troubleshooting, router configurations, networking assistance as well as ticketing in Remedy if an issue needs further escalation.
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  • Time Warner Cable
    Toc Surveillance Analyst
    Time Warner Cable Jun 2012 - Mar 2014
    Rochester, New York Area
    Provides first-line Hybrid Fiber Coax(HFC) network (Optical Transmitter to Tap) surveillance, Trouble and Change Management support for Time Warner Cable Northeast Market in a 7x24x365 operation. Facilitates and coordinates the flow of communications between the TWC TOC (Technical Operations Center) and internal Time Warner Cable Operations groups.
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  • Time Warner Cable
    Abuse/Network Integrity Coordinator
    Time Warner Cable Jan 2008 - Jun 2012
    Support HSO System Specialist with the installation, operation and maintenance of the optical data transport network, Cable Modem Termination System(CMTS), Cable Modems and the Hybrid Fiber Coax(HFC) network. Process subpoena's for corporate legal. Manage the virus activity database. Resolve MPAA and RIAA copyright infringement issues. Investigate and act on RMS(Risk Management System) tickets for Fraud, high CDR(international call) and PPV usage.
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  • Time Warner Cable
    Level 3 Technical Operations Specialist
    Time Warner Cable Feb 2005 - Jan 2008
    Provide level III technical support to resolve problems with HSO installations, service outages, Road Runner Business Class issues and residential HSO issues. Support HSO System Specialist with the installation, operation and maintenance of the optical data transport network, Cable Modem Termination System(CMTS), Cable Modems and the Hybrid Fiber Coax(HFC) network. Process subpoena's for corporate legal. Manage the virus activity database. Resolve MPAA and RIAA copyright infringement tickets.
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  • Frontier Communications
    Help Desk Level 2 Technician/Level 3 Backfill
    Frontier Communications Mar 2001 - Feb 2005
    Support Frontier and Citizens internet customers. Trouble shooting all types of Windows and Macintosh operating systems including various email programs. Cover all Lead duties when needed. This includes placing outage messages, escalating issues to the NOC, fielding questions from the techs on the floor. Answering the Outside Tech line to assist field techs with difficult installs and assist with any business class DSL installs. Provide training and assistance to Level 1 technicians. Provide… Show more Support Frontier and Citizens internet customers. Trouble shooting all types of Windows and Macintosh operating systems including various email programs. Cover all Lead duties when needed. This includes placing outage messages, escalating issues to the NOC, fielding questions from the techs on the floor. Answering the Outside Tech line to assist field techs with difficult installs and assist with any business class DSL installs. Provide training and assistance to Level 1 technicians. Provide email support to customers. Work with the Save team to help retain customers. Show less
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  • The Sutherland Group
    Help Desk Level 2 Support Technician
    The Sutherland Group Aug 2000 - Mar 2001
    Work with ILEC and CLEC's to test and resolve DSL line or routing issues. Troubleshoot open tickets in the Remedy Trouble Reporting system. Help customers with the install and configuration of the DSL modem. Configure various internet related browser and email programs. Resolve various issues including slow browsing, packet loss, intemittent sync or no sync, routing issues, and various configuration problems.

Dan Degroat Skills

Troubleshooting Telecommunication Services Operating Systems Software Installation Voip Testing Telecommunications Technical Support Networking Routing Security Active Directory Call Centers Management Customer Service Leadership Wireless Tcp/ip Cisco Technologies Training Ip Broadband Data Analysis Customer Satisfaction Process Improvement Help Desk Support Routers Team Leadership Vendor Management Ethernet Switches Team Building Mpls Optical Fiber Data Center Lan Wan Account Management Computer Hardware Cross Functional Team Leadership Dsl Managed Services Customer Retention Telephony

Dan Degroat Education Details

Frequently Asked Questions about Dan Degroat

What company does Dan Degroat work for?

Dan Degroat works for Charter Communications

What is Dan Degroat's role at the current company?

Dan Degroat's current role is Outage Team RSC III at Charter Communications.

What is Dan Degroat's email address?

Dan Degroat's email address is da****@****ier.com

What is Dan Degroat's direct phone number?

Dan Degroat's direct phone number is +158533*****

What schools did Dan Degroat attend?

Dan Degroat attended Roberts Wesleyan University, Genesee Community College.

What skills is Dan Degroat known for?

Dan Degroat has skills like Troubleshooting, Telecommunication Services, Operating Systems, Software Installation, Voip, Testing, Telecommunications, Technical Support, Networking, Routing, Security, Active Directory.

Who are Dan Degroat's colleagues?

Dan Degroat's colleagues are Eunice Heusack, Matilde Olivia Marinelarena, Nate Jensen, Ryan Frazier, Janis Busgith, Jennifer Piz, Carlton Matlock.

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