Adult Reconstruction and Joint Replacement Research Assistant

-Worked remotely with NYC Health + Hospitals in conjunction with UnitedHealth Group to identify close contacts of confirmed cases of COVID-19.-Made outbound calls and fielded inbound calls from confirmed cases and contacts of COVID-19.-Collected confidential client health information and recorded said information into client-resource management platform (Salesforce).-Advised clients on following approved local/state public health guidelines, including quarantine and isolation procedures and testing protocols, to prevent the spread of COVID-19.-Handled and inputted confidential information with professionalism and discretion.-Exercised emotional intelligence while conversing with frustrated or anxious clients.

Organized and assisted in leading the “Monday Mile”, a weekly mile walk around the NYU Langone Hospital every Monday along with staff and patients to promote fitness, wellness, and starting the week right.Researched and developed programs/materials for the health community that increased awareness of service opportunities and social issues.Hosted a weekly Health Promotion Table to disseminate information about the Monday Mile and promote health awareness.Lead service projects with students at the Bowery Mission and Food Bank for New York City.Collaborated with NYU Liberal Studies to promote service activities to students.

Communicated with up to 100+ customers a day about choosing proper running shoes and shared expertise about different brands, and different styles of running shoes.Was ranked Top 3 in Weekly Sales Multiple Weeks, averaged selling $300+/hr with a career best week selling over $10,000 worth of running shoes in a week.Performed Gait Analysis on customers to measure body mechanics and foot strike to understand each customers running pattern to recommend the best shoe.