Dan Dicenzo Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida, United States

• Manage three different portfolios of work, each over $200 Million in annual spend.o Responsible for the annual planning process for these organizations, including investment planning, sizing, prioritization, financial recovery from the business and ensuring project execution and staffing stay within the annual plan.o Manage any organization changes in “functional transfer” windows where cost moves in or out of these organizations.o Interface with Finance on a regular basis to ensure the financial system dollars remain aligned with the prioritized book of work.• Drive innovative solutions to fix the root cause of book of work / financial rescovery issues.o Project time clocking is a major driver of labor financial recovery – Identified ways to monitor time clocking on a weekly basis, automate reminders and reporting to show trends and areas that need additional attention. My team works with the head and management teams of each organization to ensure problem areas are remediated quickly.o Allocations to projects for time clocking – Created a new process using SharePoint / Infopath to ensure any request for project time clocking allocations are identified, routed for approval, allocated and removed in a timely manner with field level security for data integrity.o End to end reporting – Developed a database to bring disparate data from multiple parts of the book of work / financial process together to ensure the full approved budget (including intended scope of work), approved project budget and actual expenditures are all properly aligned to prevent significant overspending.

Jacksonville, Florida, United States

• Established (from the ground up) and led Workforce Strategy organization (60+ staff):o Workforce Operations – Unified 4 different headcount request processes under a single team/toolset. Established control points and reviews (financial, business, etc.) to ensure all requests are properly vetted. Developed automated emails to ensure requestors are up to date on the progress of their requests and automated ~30 checks to ensure base details are accurate. This was expanded across all Citi Operations and Technology functions.o Workforce Reporting – Combined disparate data sources across vendor management, recruiting, financial planning, headcount requests and employee data to create comprehensive workforce reporting in a suite of tools. Functionality was expanded across Citi to all of Operations and Technology.o Workforce Solutions – Defined and implemented ad hoc solutions to extend the capabilities of the team to address emerging workforce needs.Example: Automated database loads of Chief of Staff files that calculate and display financial results in Tableau as a live connection – ensuring financial and headcount targets for resource re-allocations are met. o Workforce Governance – Ensured all workforce is aligned with a cost center within their management structure, COB plans defined and up to date, defined and implemented the global location strategy, ensured each site has the appropriate support.o Workforce Planning – Partnered with each business unit to provide a regular review of key organizational health metrics, discuss workforce related goals / projects and plan for future workforce needs based on the book of work.

Jacksonville, Florida Area

• Drive critical process and tool related changes across Global Consumer Technology. These include:o Global Consumer Organizational Rollout – Partnered with Finance, HR and the senior team to re-define the Global Consumer Technology organizational structure and roll out the new organization across all regions.o Global Consumer Site and Location Strategy – Partnered with Finance, HR and the senior team to define and roll out a new site and resource strategy, ensuring the right resources are in the right locations for the right price.o Global Consumer Scorecard – Partnered with the senior team and support functions to define and implement a consistent set of critical metrics for running the organization. These metrics will be used in part to define bonus pool allocations across the Consumer Technology organization.o Global Consumer CI/CD Pipeline Adoption – Partnered with the senior team and application teams to define and implement a program to onboard Global Consumer Technology applications to a CI/CD pipeline for automated builds, testing and deployment.o Global Consumer Talent Strategy – Partnered with HR to define a talent framework and career progression strategy. Discussions are ongoing to refine the strategy and gain buy in for a larger rollout.

Jacksonville, Florida Area

• Manage the work portfolio within the Global Process Re-Engineering team, e.g. the identification, prioritization and execution of programs and projects to stakeholder groups• Oversee Project and Program Managers to drive re-engineering across Global Consumer Technology• Represent IT in strategic discussions for each team project. Examples include: o Global Analytic Model – Standardize internal billing, software capitalization and settlement o Dormant Code – Identify and set forth a consistent manner for identifying functionality to be implemented in production as dormant; track functionality throughout the SDLC o Capacity Forecasting Tool – Identify and Deploy a consistent process for planning labor expense for the year as an input into the budget process. • Define and maintain the team’s release process to fuel platform enhancements managed by the group, e.g. Demand Management (OPPM), Project Management (Planview), Software Capitalization, Bill Calculation (IT Business Management) and Bill Reporting/Investigation (Teradata/Cognos)

Jacksonville, Florida Area

• Led a team in organizing and maturing a standard demand management tool and related process across the Global Consumer Technology organization• Managed a portfolio of Anti Money Laundering (AML) and risk requirements delivered by teams throughout Global Consumer Technology• Developed a program to define a new product-centric model for business strategy and technology development, deployed across Global Consumer Technology • Increased the accuracy of time reporting and forecasting using a simplified, accurate time booking approach, paired with consistent use of a common forecasting model

Jacksonville, Florida Area

• Directed the creation, launch and eventual universal adoption of a tool re-design that simplified screens and workflows used on all North American IT projects• Introduced a major version upgrade and ensured user adoption; also managed infrastructure migration of the project management tool across North America• Managed all project phaseso Defined requirements and led testing o Migrated Global Consumer Technology International to a centralized effort o Used the Planview program management tool for time tracking purposes

Jacksonville, Florida Area

• Implemented an initiative to regulate and unite GCG-NA Technology Prioritization and Release Planning into one process and tool across the Business and IT sectors• Encouraged the adoption of a consistent method for forecasting NAIT future demand and capacity

Jacksonville, Florida Area

• Established Operational Excellence procedures in the Sears Client Service Team in the Credit Card Division.• Managed multiple major projects for the Commercial Payment Solutions Client Service Team in the Credit Card Division.• Established and enhanced the Agile Project Management Methodology for the Consumer Lending Division.• Established a Span of Control Reporting Solution for the North America IT Organization.

Rochester, New York Area

• Implemented, Troubleshot Production Citrix Metaframe Farm.• Introduced, Designed, Implemented, Troubleshot Production VMware Virtual Infrastructure.• Designed, Implemented, Troubleshot major Actuate reporting system upgrade.• Designed, Implemented, Troubleshot call center telephony upgrade.

Rochester, New York, United States

Graduate Certification, Project Management, 4.0

Bs, Information Technology, 3.8

Minor in Communications