Dan Dicenzo Email & Phone Number

Jacksonville, FL, US

Jacksonville, Florida, United States

• Manage three different portfolios of work, each over $200 Million in annual spend.o Responsible for the annual planning process for these organizations, including investment planning, sizing, prioritization, financial.
• Drive innovative solutions to fix the root cause of book of work / financial rescovery issues.o Project time clocking is a major driver of labor financial recovery – Identified ways to monitor time clocking on a weekly.

Jacksonville, Florida, United States

• Established (from the ground up) and led Workforce Strategy organization (60+ staff):o Workforce Operations – Unified 4 different headcount request processes under a single team/toolset. Established control points and.

Jacksonville, Florida Area

• Drive critical process and tool related changes across Global Consumer Technology. These include:o Global Consumer Organizational Rollout – Partnered with Finance, HR and the senior team to re-define the Global.

Jacksonville, Florida Area

• Manage the work portfolio within the Global Process Re-Engineering team, e.g. the identification, prioritization and execution of programs and projects to stakeholder groups
• Oversee Project and Program Managers to drive re-engineering across Global Consumer Technology
• Represent IT in strategic discussions for each team project. Examples include: o Global Analytic Model – Standardize internal billing, software capitalization and settlement o Dormant Code – Identify and set forth a.
• Define and maintain the team’s release process to fuel platform enhancements managed by the group, e.g. Demand Management (OPPM), Project Management (Planview), Software Capitalization, Bill Calculation (IT Business.

Jacksonville, Florida Area

• Led a team in organizing and maturing a standard demand management tool and related process across the Global Consumer Technology organization
• Managed a portfolio of Anti Money Laundering (AML) and risk requirements delivered by teams throughout Global Consumer Technology
• Developed a program to define a new product-centric model for business strategy and technology development, deployed across Global Consumer Technology
• Increased the accuracy of time reporting and forecasting using a simplified, accurate time booking approach, paired with consistent use of a common forecasting model

Jacksonville, Florida Area

• Directed the creation, launch and eventual universal adoption of a tool re-design that simplified screens and workflows used on all North American IT projects
• Introduced a major version upgrade and ensured user adoption; also managed infrastructure migration of the project management tool across North America
• Managed all project phaseso Defined requirements and led testing o Migrated Global Consumer Technology International to a centralized effort o Used the Planview program management tool for time tracking purposes

Jacksonville, Florida Area

• Implemented an initiative to regulate and unite GCG-NA Technology Prioritization and Release Planning into one process and tool across the Business and IT sectors
• Encouraged the adoption of a consistent method for forecasting NAIT future demand and capacity

Jacksonville, Florida Area

• Established Operational Excellence procedures in the Sears Client Service Team in the Credit Card Division.
• Managed multiple major projects for the Commercial Payment Solutions Client Service Team in the Credit Card Division.
• Established and enhanced the Agile Project Management Methodology for the Consumer Lending Division.
• Established a Span of Control Reporting Solution for the North America IT Organization.

Rochester, New York Area

• Implemented, Troubleshot Production Citrix Metaframe Farm.
• Introduced, Designed, Implemented, Troubleshot Production VMware Virtual Infrastructure.
• Designed, Implemented, Troubleshot major Actuate reporting system upgrade.
• Designed, Implemented, Troubleshot call center telephony upgrade.

Rochester, New York, United States

Graduate Certification, Project Management, 4.0

Bs, Information Technology, 3.8

Minor in Communications