As an Outsourced Head of IT, I bring over 20 years of experience in IT service delivery and leadership, specialising in guiding teams to success with a clear and strategic vision. Colleagues describe me as a driven, innovative, and approachable leader, which has enabled me to successfully foster collaboration, inspire high caliber performance, and deliver transformative results across all projects I lead.Throughout my career, I’ve had the privilege of working with incredible teams at Utilize, where I’ve worn many hats, from Senior Engineer to IT leader. I have led teams of professionals, developed and launched IT strategies aligning with organisational goals, and successfully reduced major service outages by 90%.Reduced MSOs by 90% through cloud migrations and application version upgrades.Improved ticket response time from weeks to an 8-hour OLA, significantly enhancing customer satisfaction and service efficiency.Achieved a 10% cost saving by reforecasting a £1.5m IT budget, demonstrating my ability to drive efficiency and optimise resources. I am incredibly passionate about technology and its ability to transform businesses. I thrive on working with others to bring a shared vision to life, building effective strategies, and empowering teams to exceed their goals. My passion for IT service excellence and optimising operational efficiency fuels my drive to continually push the boundaries of what is possible in business. Connect with me totalk about IT service management, strategic planning, or operational efficiency, or general industry news or updates.I look forward to connecting with you here on LinkedIn or at email address dan_dicker@talk21.com