As an Outsourced Head of IT, I bring over 20 years of experience in IT service delivery and leadership, specialising in guiding teams to success with a clear and strategic vision. Colleagues describe me as a driven, innovative, and approachable leader, which has enabled me to successfully foster collaboration, inspire high caliber performance, and deliver transformative results across all projects I lead.Throughout my career, I’ve had the privilege of working with incredible teams at Utilize, where I’ve worn many hats, from Senior Engineer to IT leader. I have led teams of professionals, developed and launched IT strategies aligning with organisational goals, and successfully reduced major service outages by 90%.Reduced MSOs by 90% through cloud migrations and application version upgrades.Improved ticket response time from weeks to an 8-hour OLA, significantly enhancing customer satisfaction and service efficiency.Achieved a 10% cost saving by reforecasting a £1.5m IT budget, demonstrating my ability to drive efficiency and optimise resources. I am incredibly passionate about technology and its ability to transform businesses. I thrive on working with others to bring a shared vision to life, building effective strategies, and empowering teams to exceed their goals. My passion for IT service excellence and optimising operational efficiency fuels my drive to continually push the boundaries of what is possible in business. Connect with me totalk about IT service management, strategic planning, or operational efficiency, or general industry news or updates.I look forward to connecting with you here on LinkedIn or at email address dan_dicker@talk21.com
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Head Of ItPopeyes Louisiana Chicken UkBrentwood, Gb -
Outsourced Head Of ItUtilize Plc 2023 - PresentLondon, United KingdomSince 2023, I've led a team to ensure seamless IT operations for six companies within our group, overseeing everything from service delivery to strategic planning. With a focus on reducing service outages and optimising budget utilisation, I have achieved a 90% reduction in MSOs through strategic cloud migrations and application upgrades. My leadership approach has improved response times significantly, meeting our 8-hour OLA target, and driving operational maturity. I take immense pride in the positive perception shift of IT services internally, which is a testament to our focus on customer satisfaction, operational efficiency, and commitment to excellence -
Senior Network Engineer / Network ManagerUtilize Plc Jun 2007 - Jun 2024London, United KingdomBetween 2007 and 2023, I wore several hats at Utilize, taking on increasing responsibilities and evolving into a leadership role for our largest clients. I successfully managed the IT services for a group of companies, integrating 20 newly acquired sites and establishing best practices for business transitions. My role also included budget control for a £1.5m IT plan, where I achieved a 10% saving by reforecasting and reviewing supplier arrangements. It has been my goal to not only meet expectations but to exceed them by implementing proactive IT strategies that align with our business vision.These clients are listed further down and overlap during my employement with Utilize -
Outsource Infrastructure & Security ManagerBanner Ltd Mar 2022 - PresentTrowbridge, England, United Kingdom -
Outsource It ManagerEat Real + Proper | Warp Snacks Sep 2021 - Mar 2022 -
Outsourced Senior Network Engineer / Network ManagerVibrant Foods Mar 2021 - Sep 2021Watford, England, United Kingdom -
Network ManagerL.K.Bennett Jan 2019 - Mar 2021Shoreditch -
DirectorAbi Nurseries Limited May 2011 - Jan 2014Harlow, England, United KingdomAs Director at ABI Nurseries, I led the transformation of a struggling business into an award-winning operation, recognised as "UK's Best New Nursery" at the NMT Awards 2011. I focused on strategic initiatives like implementing full payment processing, forecasting, and marketing, while also driving community engagement through innovative events. Ultimately, this success led to a highly profitable exit with a 10x return on investment.
Frequently Asked Questions about Daniel Dicker
What company does Daniel Dicker work for?
Daniel Dicker works for Popeyes Louisiana Chicken Uk
What is Daniel Dicker's role at the current company?
Daniel Dicker's current role is Head of IT.
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Daniel Dicker
Multi Disciplined Lead Technician Within The Dairy Food Production And Manufacturing Process.Taunton -
Daniel Dicker
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