Dan Engelsen Email & Phone Number

United States

• Operating system lead for multiple accounts in a multitenant environment o Operating systems included were:  RHEL 6.5 – 7.9  SLES 11.3 – SLES 15.2 o Coordinated the efforts of the Offshore Team to ensure proper levels of support for day-today operations as well as for coordinated changes with other teams. o Architected and coordinated changes to be performed by the offshore team and developed scripts to perform the changes in a more organized and consistent manner. o Provided 3rd level support to the offshore team should they run into issues that they could not resolve on their own.• Managed and monitor system performance to ensure that all applications were performing optimally.• Designed and developed a deployment script for the Avantra monitoring tool. o This script was used across all clients to deploy Avantra. o The product did not have a installation script. Just a series of installation steps. The script even created the Systemd Unit file that Avantra could be auto started and stopped with system reboots.• Developed custom monitors within the Avantra monitoring system.• Created scripts to automate activities that individuals performed by hand reducing time spent on mundane tasks.• Assisted with support of other clients even when the client was not assigned to me.• Managed and monitored performance on clients’ servers.• Developed solutions to meet new customer requirements.

Phoenix, Arizona Area

• Created Enterprise Redhat LINUX 5.7 LPARs on IBM power equipment.• Maintained and managed Enterprise Redhat 5.5 running on VMWare virtual machines.• Generated shell scripts that helped to automate the copying of SAP systems to new environments at various client accounts.• Developed shell scripts for the off shore personnel to ensure that tasks are completed successfully and consistently every time.• Suggested and deployed the capacity planning tool LPAR2RRD at client sites to aid in managing system resources on the managed systems.• Recommended and deployed NMON2WEB to create and manage daily online NMON performance reports.• Discovered and corrected configuration issues in a dual HMC configuration in one of our client’s environments.• Designed and developed shell scripts to automate tasks that were consuming many hours for individuals to perform.• Used analytical skills to find and correct time issues that were being created by xntpd and Centrify software trying to each adjust the time on Enterprise Redhat 5.5 VMs.• Convinced client of the benefits of having expect installed on all LPARs and created shell scripts to automate the process of updating individuals’ passwords.• Updated firmware on various IBM power systems.• Configured the phone home capabilities of the IBM HMC to notify IBM of hardware related issues at various client accounts.• Assisted SAP Basis personnel in troubleshooting installation and configuration issues with SAP.• Configured specific users to be “jailed” to their home directory.• Set up SFTP ids to only allow files to be read/written to specific directories.• Assisted clients in their disaster recovery testing.

• Configured CPU processor pools to be utilized by the LPARs.• Installed and configured IBM VIO server version 1.5 to current.• Set up IBM SEA adapters on the VIO servers.• Utilized NPIV adapters to create virtual SAN adapters.• Installed, maintained and configured IBM IVE adapters.• Working with IBM AMS memory sharing.• Configured servers to boot from the SAN via the IBM VIO Servers.• Dynamically allocated resources such as memory and various I/O adapters.• Utilized tools such as multibos and nimadm to stage OS patching and upgrades.• Functioned as the Technical Team lead providing direction to less experienced systems administrators.• Coordinated the efforts of IBM, Telecom and the AIX team to successfully build out ninety eight systems across seven new servers, in order to successfully migrate all the ACS servers to Scottsdale.• Assisted in developing DNS designs to transfer and receive DNS zones with Pharmacare (a CVS subsidiary).• Worked with the architecture group to develop more efficient methods of deploying new equipment.• Successfully coordinated and implemented thirty one AIX servers for the parallel test environment. These servers were built in the likeness of their production counter parts in fourteen days. This included coordinating with EMC to install and cable a Clariion array as well as coordinating with facilities to have SAN, network and power cables installed.• Facilitated Deloitte and Touche and Foresythe with their audits of all four hundred AIX and Sun system images. This task consisted of rewriting the Deloitte and Touche auditing script to ensure the accuracy of their findings, coordinating with the SUN system administrators to consolidate the findings data to a centralized repository, and transferring the data to the required ftp site.• Collaborated with the SecureTransport Team to ensure their new architectural design functioned properly with their application.

• This company was purchased by CVS to become CVS/Caremark• Assisted in planning and deployment of the ITQA buildout in the ACS data center.• Worked with various groups to plan, design and implement the GDX / Actuate environment in the Scottsdale data center. • Coordinated with Telecom and the Windows group to implement the Infloblox DNS appliance enterprise wide.• Developed methods by which to integrate DNS between Caremark and AdvancePCS.• Worked to merge the legacy Caremark AIX team with the legacy AdvancePCS AIX team. This included consolidating the two oncall schedules into one.• Provided technical input to the systems architects in the enhancement of the pharmacy MOR application servers.• Researched SNA configuration problems on the AIX servers in ACS that contributed to production down time.

• This company had been purchased by Caremark.• Designed, coordinated and implemented the migration of 65 SP/2 nodes to 32 LPARs on two IBM P690 servers in a three month timeframe.• Managed the migration of various Windows NT servers to Scottsdale from Dallas in support of the AS400 migration.• Coordinated with IBM and Veritas to implement a DR strategy. This required the conversion of the SAP and STARS servers to the Veritas Foundation Suite on AIX to replicate data via VVR data replication.• Acted as unofficial team lead due to management being based in the Dallas office. This role included coordinating work loads and training new employees in Scottsdale.• Responsible for contributing to co-workers performance reviews. • Worked with management in developing the financial budgets.• Developed scripts for Information Security to assist them in setting up user ids on the various SP2 complexes.• Assisted in the deployment of the Enterprise Data Warehouse.

• This company had been purchased by Advance Paradigm to become AdvancePCS• Managed and supported five IBM SP/2 complexes running AIX 4.3.2.• Worked with management to rebuild the AIX team after numerous employees left due to the impending merger.• Completely redesigned and implemented an enterprise DNS strategy.

• Responsible for upgrading several model R24 servers to model R50s.• Upgraded AIX servers from AIX version 3.2.5 to AIX version 4.2.0 and AIX version 4.2.1.• Installed, configured and monitored Networker by Legato backup software version 4.2.5, including UNIX, Windows NT, OS/2, and Oracle clients.• Engineered procedures for implementing and maintaining the enterprise backups.• Created scripts to be used by team members as well as users in the operation centers to simplify tasks.• Supported Tuxedo middleware software version 6.3 by BEA.• Configured TCP/IP and SNA on the UNIX servers.• Worked with application teams to configure servers to work more efficiently with applications.• Diagnosed and resolved system and application related problems.• Aided in the upgrading Oracle databases.• Performed system administration on two IBM SP/2 frames.

• Provided system administration for six IBM RS/6000s including setting up users, adding printer queues, and maintaining file systems.• Increased efficiency by creating scripts to perform routine functions.• Utilized Unix utilities to troubleshoot and optimize the systems.• Provided networking solutions to enable users at remote sites to be able to connect to the six RS/6000s.• Responsible for monitoring system backups and error logs on all six RS/6000s.• Provided user support and maintenance for the Accounts Payable, General Ledger, Cash Management and HR/Payroll systems.• Composed reports in Thoroughbred Report IV for the HR/Payroll system.• Installed and supported Windows NT Server and SQL Server 6.0.• Responsible for setting up and writing reports to CD with the use of SpeedScan software.

• Supervised and coordinated the conversion of all of the stores to the Labor Scheduling system.• Provided documentation for Store Support, as well as the stores, on the new Labor Scheduling system.• Aided in the determination and resolution of second level support problems on the Labor Scheduling system.

• Provided extensive procedural support on the True Value Tru Trac system, which is a POS system.• Created written procedures that were distributed to the Tru Trac users.• Responsible for documenting many of the procedures utilized by the support desk to resolve known problems.• Transitioned from Siemens Nixdorf.

• The contract with Cotter and Company was canceled. Transitioned to work directly for Cotter and Company.• Provided first and second level support for the Unix based Tru Trac application.• Utilized uucp and ftp to perform file transfers to and from the stores' systems.• Reindexed and rebuilt data files through the use of Ctree utilities.• Resolved accounts receivable discrepancies on the stores' systems.• Utilized Apriori to record and track stores' problems.

• Interfaced with customers and vendors, and utilized software and hardware to identify and resolve system problems.• Created documentation to be used by team members to help them perform routine procedures and resolve specific problems.• Trained new employees to be able to access the stores' systems and to be able to troubleshoot problems.• Analyzed, determined and resolved problems on the UNIX based Auto Express and Labor Scheduling systems.• Co-supervised the installations of the Labor Scheduling systems in the pilot stores.• Rebuilt disk drives on the stores' mini computer systems and their PC in personnel.• Utilized TSO to perform file transfers to and from the stores and to edit files.

Bachelor Of Science, Finance

Associate Of Science, Accountancy